Abdunsir Mouna
Gatineau
Summary
Detail-oriented professional with 7 years of client care experience. Demonstrates strong organizational skills and the ability to thrive under pressure while maintaining quality standards. Focused on improving operational efficiency and supporting administrative functions.
PRI: 079451144
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Advisor
Employment And Social Development Canada
Gatineau, QC
05.2022 - Current
- Oversees various government programs related to employment and social development.
- Collaborates with stakeholders to maintain accurate profile access in systems.
- Evaluates internal processes to enhance operational workflows.
- Manages high volume central inbox, ensuring timely resolution of all inquiries in fast-paced setting.
- Executes tasks assigned by managers promptly and efficiently.
Information Officer
Employment and Social Development Canada
Ottawa , ON
03.2021 - 05.2022
- Resolved escalated client concerns promptly through effective decision-making and stakeholder follow-up.
- Managed and processed over 50 client files daily with a focus on accuracy.
- Utilized multiple software applications to deliver timely information and solutions to clients.
- Conducted thorough research using internal databases to support claims processing and decision-making.
- Actively listened to client requests, ensuring comprehensive understanding before addressing issues.
Bilingual Information Officer
Quantum Management Services
Ottawa, ON
01.2019 - 03.2021
- Worked within Service Canada's 1-800 O-Canada's division by providing clients with general information and contacts for all federal programs and services.
- Utilized strong time management and problem-solving skills, in order to respond to client inquiries as quickly and accurately as possible. On average, responded to over 100 inquiries a day.
- Effectively employed the use of internal databases to access information relevant to client requests.
- Received multiple commendations from senior management for exceptional customer service
- Trained, coached and mentored over 20 new team members, and provided training reports to management as needed.
Fashion Associate
RW&CO
Gatineau, QC
11.2018 - 02.2019
- Assisting in product and visual merchandising.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Processed accurate credit, debit, check and cash sales transactions.
- Fulfilled various online purchases by assembling and shipping customer orders efficiently.
Customer Service Representative
Scotiabank
Ottawa, ON
03.2018 - 09.2018
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Optimized customer support by establishing collaborative service environment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized up-to-date information to make effective decisions governing bank operations
Customer Service and Sales Representative
Museum of fine art in Montreal and Carnegie museum of Pittsburg
Toronto, ON
07.2017 - 02.2018
- Responsible for developing new business , maintaining existing client accounts and meeting sales goals.
- Utilized problem solving skills in order to resolve client needs.
- Provided product benefits and advantages and discussed pricing with interested clients.
- Consistently met sales goals set by senior manager.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
Senior Call Center Representative
PLAN INTERNATIONAL
Toronto, ON
11.2016 - 06.2017
- Communicated plans and on-going charity initiatives in order to garner sponsorship funding.
- Utilized strong interpersonal communication skills to highlight the importance of current charity events.
- Working in a competitive team environment, actively met and exceeded sponsor funding goals.
- Consistently maintained 85% customer service satisfaction ratings through quality control and customer relations.
Cashier/Customer Service/Server
Coffee Shop
Toronto, ON
01.2014 - 08.2016
Education
High School Diploma -
École Secondaire Jeunes Sans Frontières
Brampton, ON06.2017
Skills
- Microsoft Office
- Bilingual in French and English – Valid SLE results (C/C/E)
- Customer service expertise
- Organizational skills
- Data management
- Problem solving abilities
- Team collaboration
- Managing a wide variety of tasks or responsibilities
- Office administration
Certification
- Reliability status security clearance (expiry January 2029)
- First Aid/CPR Certified
Volunteer experience
- "Liens - Francais" - October 2014 - October 2014
- Annual give back to children - November 2014 to November 2014
Timeline
Program Advisor
Employment And Social Development Canada
05.2022 - Current
Information Officer
Employment and Social Development Canada
03.2021 - 05.2022
Bilingual Information Officer
Quantum Management Services
01.2019 - 03.2021
Fashion Associate
RW&CO
11.2018 - 02.2019
Customer Service Representative
Scotiabank
03.2018 - 09.2018
Customer Service and Sales Representative
Museum of fine art in Montreal and Carnegie museum of Pittsburg
07.2017 - 02.2018
Senior Call Center Representative
PLAN INTERNATIONAL
11.2016 - 06.2017
Cashier/Customer Service/Server
Coffee Shop
01.2014 - 08.2016
High School Diploma -
École Secondaire Jeunes Sans Frontières