Abdul Zuhoor Alizada
Vaughan,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
Descor Funiture
01.2022 - 12.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
Customer Service Representative
TPS Tourism Promotion Services
07.2019 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hospitality Intern
TPS Tourism Promotion Service
03.2019 - 06.2019
- Answered over 40 telephone calls and emails per Per Day to assist customers in making reservations.
- Developed Communication and Customer Oriented services skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products, and performing daily inventory counts.
- Performed front office maintenance duties by organizing and cleaning desk spaces, replenishing office supplies and passing on the Information to the concern person.
Administrative Assistant
ACG Fast Moving Consumer Goods
08.2017 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Administrator Coordinator
Top Vision Publishing's
03.2011 - 07.2013
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
BBA - Finance
Lovely Professional University
Punjab, India07.2017
High School Diploma -
Ahmad Shah Masood High School
Kabul Afghanistan12.2012
Diploma - English As A Second Language
Cambridge Institute
Kabul Afghanistan03.2011
Skills
- Microsoft Office Package (Excel, Word, Power Point)
- Credit Card Payment Processing
- Information Updates
- Accurate Recordkeeping
- Presentation Skills
- Customer Relations
- Payment Management
Timeline
Customer Service Executive
Descor Funiture
01.2022 - 12.2022
Customer Service Representative
TPS Tourism Promotion Services
07.2019 - 11.2021
Hospitality Intern
TPS Tourism Promotion Service
03.2019 - 06.2019
Administrative Assistant
ACG Fast Moving Consumer Goods
08.2017 - 10.2018
Administrator Coordinator
Top Vision Publishing's
03.2011 - 07.2013
BBA - Finance
Lovely Professional University
High School Diploma -
Ahmad Shah Masood High School
Diploma - English As A Second Language
Cambridge Institute
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