ABDUL WAHID KOLLERI
Victoria,BC
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2021 - 11.2024
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC and browser configuration.
- Troubleshot issues on device-specific problems, network performance and internet connectivity
- Conducted customer service recoveries using technical knowledge and business skills.
- Handled customer complaints and escalated issues according to procedures.
- Referred major hardware and software problems and defective products to vendors and technicians for service.
IT Support Analyst
Kew Solutions
06.2017 - 10.2018
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC and browser configuration
- Diagnosed and fixed network performance problems.
- Conducted customer service recoveries using technical knowledge and business skills
- Handled customer complaints and escalated issues according to procedures
- Referred major hardware and software problems and defective products to vendors and technicians for service
System Administrator
Bluegen IT Solutions
03.2016 - 04.2017
- Documented system events to facilitate continuous functioning
- Managed user accounts and group policies, folder access and security settings with active directory
- Provided appropriate permissions to users in accessing files and databases
- Diagnosed, troubleshooted and resolved hardware, software and other network and system problems
- Tested computer hardware, networking software and operating system software
- Maintained and administered computer networks and related computing environments
Education
Post graduate Diploma - Mobile Application Developer
Cegep de la Gaspesie et des Iles
Montreal, QC03.2020
Bachelor of Science (B.S.) - Computer Science
Calicut University
Kerala01.2016
Skills
- Troubleshooting and Assistance
- Customer Service Expertise
- Microsoft Office Specialist
- Multitasking
- Account Management
- Desktop Support
- Organizational Skills
Languages
English
Professional Working
Timeline
Customer Service Representative
Concentrix
10.2021 - 11.2024
IT Support Analyst
Kew Solutions
06.2017 - 10.2018
System Administrator
Bluegen IT Solutions
03.2016 - 04.2017
Post graduate Diploma - Mobile Application Developer
Cegep de la Gaspesie et des Iles
Bachelor of Science (B.S.) - Computer Science
Calicut University
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