ABDULSAMAD OLABOWALE
Winnipeg,MB
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and exceeding sales targets at AFRICAN FOOD GENERAL. Skilled in customer service and retail operations, adept at problem-solving and multi-tasking to achieve up to a 100% increase in client loyalty. Demonstrates exceptional teamwork and collaboration, ensuring positive outcomes and repeat business.
Overview
3
3
years of professional experience
Work History
Sales Associate, Store Attendant
AFRICAN FOOD GENERAL
06.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Solved customer challenges by offering relevant products and services.
Sales Representative
AYOOLA STORES
09.2022 - 02.2023
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Customer Service Representative
AYOOLA STORES
02.2022 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Psychology
University of Winnipeg
Winnipeg, MB2027
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Multi-tasking strength
- Listening Skills
- Exceptional customer service
- Retail Store Operations
- Money Handling
- Product Sales
- Client Service
- Excellent people skills
- Reliable and punctual
- Store Opening and Closing
- Cash Register Operation
Languages
English
Native or Bilingual
Timeline
Sales Associate, Store Attendant
AFRICAN FOOD GENERAL
06.2023 - Current
Sales Representative
AYOOLA STORES
09.2022 - 02.2023
Customer Service Representative
AYOOLA STORES
02.2022 - 09.2022
Bachelor of Science - Psychology
University of Winnipeg
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