Abdulsamad Mustapha
Toronto,ON
Summary
A self-driven, and resilient individual with a proven track record of excellence in competitive and challenging environments. With a distinction in Master of Business Administration (MBA) and 5+ years of experience in sales, marketing, business development and customer service. Possesses deep passion and commitment to excellence and professional development that has garnered multiple accolades in the modern workplace. Demonstrated experience to multi-task on complex projects with resilience, efficient time management and high organizational skills in a fast-paced environment either independently or collaborating with others to achieve organization objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Operation Associate
Erie Health and Wellness Centre
08.2023 - Current
- Engaging with patients, providing medication information, offering advice on dosage, side effects, and potential interactions while ensuring patient confidentiality
- Assisting in filling prescriptions accurately, verifying medication orders, and ensuring compliance with legal and ethical guidelines
- Helping manage inventory, restocking medications, and ensuring proper storage conditions following Canadian pharmacy regulations
- Working closely with pharmacists and other healthcare professionals, communicating effectively to ensure accurate patient care and medication therapy management
- Learning and adhering to Canadian pharmacy laws, regulations, and standards while maintaining accurate records and documentation.
Territory Account Manager & Marketing Analyst
GSK Pharma
05.2018 - 01.2022
- Achieved growth in territory business performance utilizing strong analytical skills for root cause diagnosis, and development of actionable business plan and effective performance management
- Combined the collective efforts of individuals within different teams with different objectives and priorities to create organizational value and achieve business objectives
- Experience of operating in an emerging and developed market, ensuring new business development, building brand positions, leading pricing strategies, negotiation and contracts aimed at improving market penetration and access
- Driving growth of existing Key Accounts and new business development by introducing company provided solutions that can add value to the client business.
- Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
- Developed comprehensive marketing strategies for increased brand awareness and customer engagement.
Retail Pharmacy Manager
Instapharm Healthcare
11.2017 - 05.2018
- Rapid expansion of customer base through excellent customer experience and service delivery to ensure customer satisfaction
- Leading a team of about five individuals to ensure customer satisfaction and achieve company objectives
- Health talk projects in places with high market potential (markets, workshops, schools) to increase awareness and increase footfall to the premises
- Achieved overall 20% revenue growth and 12% increased profit by the end of Q1 2018
Pharmacy Relationship Manager
Niger Delta University Teaching Hospital
10.2016 - 10.2017
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Education
Master of Business Administration (MBA) -
University of Ulster
Birmingham, United Kingdom04.2023
Bachelor of Pharmacy -
University of Ibadan (U.I)
02.2015
Skills
- Project management skills
- Computer literacy skills
- PowerPoint Presentation skills
- Data Analysis & Visualization (PowerBI, Marketo)
- Microsoft office (Visio, Word, Excel, Outlook)
- Financial Account Analysis and Reporting
- Customer Relationships Management software (Salesforce, Veeva System)
- Process Improvement
- Work Planning and Prioritization
- Financial Acumen
- Multiple Priorities Management
- Strategy Development
Accomplishments
Awards & Recognitions
• 2 Global employee recognitions for brilliant execution of 2 key events and overall excellence in driving company-wide change implementation.
• 3 Global employee recognitions for improving market access, active participation and driving various sessions of online learnings for field salesforce during lockdown and outstanding contribution towards team performance.
• 2 Global employee recognitions for outstanding performance and teamwork contribution towards the team emerging overall best performing team and national best performing sales specialist in the organization.
Certification
- Digital Marketing (Futurelearn / Accenture)
- Data Analytics (IBM SkillsBuild)
- Project Management (HavardManageMentor)
- Excel: Pivot Tables for Beginners (LinkedIn learning)
- Cybersecurity Fundamentals (IBM SkillsBuild)
- Business Analysis Foundations (LinkedIn learning)
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Pharmacy Operation Associate
Erie Health and Wellness Centre
08.2023 - Current
Territory Account Manager & Marketing Analyst
GSK Pharma
05.2018 - 01.2022
Retail Pharmacy Manager
Instapharm Healthcare
11.2017 - 05.2018
Pharmacy Relationship Manager
Niger Delta University Teaching Hospital
10.2016 - 10.2017
Master of Business Administration (MBA) -
University of Ulster
Bachelor of Pharmacy -
University of Ibadan (U.I)
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