Abdulsalam AL-AMOODI
Edmonton,AB
Summary
Dedicated IT professional with a strong background in technical support, possessing a four years Bachelor of Computer Science. Extensive experience in IT and a service desk environment, with a proven track record of diagnosing and resolving Tier 1 incidents. Proficient in supporting Microsoft Environment, including Domains, Group Policy Objects, Active Directory, Azure Active Directory, and Office 365. Familiarity with networking concepts and a basic understanding of IT asset management, identity, and access management. Excellent problem-solving skills and effective communication, both verbal and written.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Self Employed
Edmonton, AB
08.2021 - Current
- - IT Support Services: Offered on-call help desk services to small businesses, ensuring smooth operations and timely issue resolution.
IT Support Specialist
SAAWY CO.
09.2018 - 08.2021
- - Monitoring IT incidents, resolving incident tickets, and coordinating IT asset recording and tracking
- - Utilized ServiceNow for efficient ticket management and tracking in a service desk environment.
- - Upgraded computer systems technology through new network equipment while providing timely customer service.
- - Proficiently employed tools such as PuTTY, Wireshark, GNS3, and Cisco Packet Tracer for network analysis, troubleshooting, and simulation.
Executive Secretary
Balagh Centre
05.2015 - 10.2018
- - Streamlined office operations by carrying out administrative duties for executives.
- - Provided additional support to the IT team when needed, contributing to the smooth functioning of IT operations.
Education
Certificate - Junior IT Analyst Program
NPower Canada
Toronto, ON03-2025
Bachelor - Computer Science
University of Sciences and Technology
Yemen06.2013
Skills
Technical Skills
- Network Engineer with strong desktop support and troubleshooting expertise
- Experience with computer refreshes, disposals, software/hardware installations, and upgrades
- Skilled in ServiceNow, router management, remote access, and networking concepts
- Proficient in Microsoft environments: Windows OS, Office 365, Active Directory, Azure AD
- Familiar with software compatibility testing and desktop software troubleshooting
- Strong communication in English; professional and client-facing demeanor
- Excellent interpersonal skills, patience, and problem-solving abilities
- Ability to manage multiple technical issues simultaneously
- Effective in team environments and vendor coordination
- Solid record-keeping and documentation skills
- Flexible with new technologies and dynamic IT environments
- Skilled in task prioritization and process-oriented support delivery
Certification
- - CCNP Routing and Switching
- - CCNA Routing and Switching
- - MCSA
- - CompTIA Network+
References
Available upon request.
ADDITIONAL INFORMATION
- - Class 5 Alberta Driver’s License
- - Physical ability to perform necessary duties in a service desk environment
Timeline
Self Employed
08.2021 - Current
IT Support Specialist
SAAWY CO.
09.2018 - 08.2021
Executive Secretary
Balagh Centre
05.2015 - 10.2018
Certificate - Junior IT Analyst Program
NPower Canada
Bachelor - Computer Science
University of Sciences and Technology
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