Abdulrhim Abusneena
Sustainable Engineering Undergraduate Student
Charlottetowen,PE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
4
4
year of post-secondary education
Work History
Design a Semi-Permanent Window Locking Solution
Prince County Hospital
Summerside, PE
09.2022 - 04.2023
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Led the project and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Preformed CAD models for the locking solutions.
- Developed team communications and information for meetings.
Customer Service Representative Agent
Enterprise
Charlottetown, PE
04.2022 - 12.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Design Intern
Active Canada Trading LTD
Charlottetown, Prince Edward Island
07.2019 - 10.2021
- Created models of current designs to use in presentations and aid in refining approaches.
- Collected data on performance of previous designs to improve new design concepts and current implementations.
- Interfaced with clients to check product specifications and models ahead of production.
- Configured graphics design elements to optimize functionality on desktop and mobile devices.
- Designed web-based advertisements and social media ads to add visually appealing elements to client advertising campaigns.
Customer Service Representative
Vision Research inc.
Charlottetown, PE
07.2018 - 09.2018
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Made outbound calls to obtain account information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Sustainable Design Engineering
University of Prince Edward Island
Charlottetown, PE 09.2021 - Current
Skills
Problem resolutionData managementAutoCAD expertiseTime managementCritical thinkingMulti-tasking abilitiesComputer literateAnalytical skills
Technical issue resolution
Social networking design
Data Modeling Design
Data Collection
Client training
Timeline
Design a Semi-Permanent Window Locking Solution
Prince County Hospital
09.2022 - 04.2023
Customer Service Representative Agent
Enterprise
04.2022 - 12.2022
Bachelor of Science - Sustainable Design Engineering
University of Prince Edward Island
09.2021 - Current
Design Intern
Active Canada Trading LTD
07.2019 - 10.2021
Customer Service Representative
Vision Research inc.
07.2018 - 09.2018