ABDULRAZAK OMAR HAMAD
Scarborough,ON,Ontario
Summary
I am an dedicated customer service agent & assistant manager with 8 years of experience. Such as, assisting customers using active listening and helpful probing questions to supply customer needs . professional composed when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Teleperformance WFH
Asilia Company
Tanzania, Dar Es Salaam
08.2017 - 05.2019
- While working for the results company my duties, were to answer inbound calls.
- Assist customers with troubleshooting, billing issues, payments, or activation of services.
- As well as, data entry.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Education
High School Diploma - Personal finance
Ununio High School
Dar Es Salaam,Tanzania06.2015
Skills
- Report generation
- Credit card payment processing
- Senior leadership support
- Customer relations
- Store maintenance
- Quality control
- System implementation
- Project management abilities
- Clerical support
- Call Center Operations
- Retail sales customer service
- Microsoft Office expertise
- Business development understanding
- Adaptive team player
- Sales expertise
- Inbound and Outbound Calling
- Data evaluation
- Problem-solving abilities
- High-energy attitude
- Multitasking
- Microsoft Office
- Problem resolution
- Decision-making
- Troubleshooting
- Customer service
- Team management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the canada for any employer
Timeline
Customer Service Representative Teleperformance WFH
Asilia Company
08.2017 - 05.2019
High School Diploma - Personal finance
Ununio High School
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