Abdulrasheed Kolawole Kareem-sulu
127 Carringham Road NW ,Calgary
Summary
Versatile professional with experience in care management, client services, and project coordination. Proven ability to enhance client satisfaction through effective communication and personalized care. Skilled in leading projects and teams to successful outcomes, with a strong focus on quality and efficiency. Committed to delivering exceptional service and driving organizational success.
Overview
10
10
years of professional experience
Work History
Care Manager
Gideon Supported Housing Limited
08.2023 - 04.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Arranged transportation and documented details of discharge transition plans.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Enhanced patient care by developing and implementing individualized care plans.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
Client Service Representative
Investment-One Financial Services
06.2020 - 08.2023
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
Project Coordinator/ Supervisor/Site Engineer
Kestereen Nigeria Limited
11.2014 - 05.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to requests for information on materials to inquiring parties.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Optimized resource allocation across projects, ensuring optimal use of personnel and materials for on-time project completions.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
CERTIFICATION - Junior Cyber Security Analyst
Cisco Network Academy
08-2025
CERTIFICATION - Health Care Administration
Care Skills Academy
08-2024
Bachelor of Science - Computer Science
Bayero University Kano
10-2013
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Customer service
- Software configuration
- Application installations
- MS office
Personal Information
Timeline
Care Manager
Gideon Supported Housing Limited
08.2023 - 04.2025
Client Service Representative
Investment-One Financial Services
06.2020 - 08.2023
Project Coordinator/ Supervisor/Site Engineer
Kestereen Nigeria Limited
11.2014 - 05.2020
CERTIFICATION - Junior Cyber Security Analyst
Cisco Network Academy
CERTIFICATION - Health Care Administration
Care Skills Academy
Bachelor of Science - Computer Science
Bayero University Kano
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