Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Abdulrasheed Yusuf

Abdulrasheed Yusuf

Summary

Reliable Administrative Assistant with experience in administrative roles and managing office operations. Effectively supports senior business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction and working with management staff. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
years of professional experience
1
Certification

Work History

Flutterwave

Administrative-assistant
08.2021 - 05.2023

Job overview

  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Assisted manager in all aspects of business operations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Promoted sales by acquiring product knowledge and providing product solutions to customers.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Standard Bank

Administrative Officer
04.2017 - 07.2021

Job overview

  • Maintained clean reception area to promote positive, professional environment for clients.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Served as corporate liaison for finance, IT and marketing departments.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with the business Head.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Standard Bank

Customer Service Officer
01.2015 - 04.2017

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Established and accurately prepared customers accounts to complete new purchases.
  • Solicited customer engagement in loyalty programs to enhance company revenue generation.

Education

University of Ilorin
Nigeria

Master of Science from Political Science
03.2018

University of Ilorin
Nigeria

Bachelor of Science from Political Science
10.2012

Skills

  • Quality Control
  • Cost Analysis and Savings
  • Product Positioning
  • Project Management
  • Operational Efficiency
  • Support Services
  • Planning Events
  • Time Management
  • Records Administration
  • Complex Problem-Solving
  • Administrative Support
  • Data Confidentiality
  • Data Integrity

Certification

Certifications

· Certificate in Effective Business Communication 2017

Poise Nigeria

· Certificate in Customer Care Centre, Inbound, Telemarketing and Selling 2017

Neuro-Linguistic Programming

· Advanced Principle of Customer Service 2018

Glover Harris

· Creating Customer Experience Workshop 2021

Human Capital Partners


Awards/recognitions

· Beyond Excellence Award for Service Excellence -Standard Bank

· Beyond Excellence Award for Service, Leadership and Teamwork -Standard Bank

· Best Team Player in Customer Experience -Flutterwave Technology Limited

Timeline

Administrative-assistant

Flutterwave
08.2021 - 05.2023

Administrative Officer

Standard Bank
04.2017 - 07.2021

Customer Service Officer

Standard Bank
01.2015 - 04.2017

University of Ilorin

Master of Science from Political Science

University of Ilorin

Bachelor of Science from Political Science

Similar Profiles

CREATE PROFILE
Abdulrasheed Yusuf