Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Abdulrasaq Abdulmalik

London,ON

Summary

IT Technician with 3+ years of experience in desktop support, hardware/software troubleshooting, and end-user assistance in fast-paced environments. Proven expertise in Windows OS, printer/scanner support, network troubleshooting, and workstation deployments. Adept at providing Tier 2/3 support, resolving technical issues efficiently, and delivering excellent customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Data Center Support Technician

Reboot Monkey
01.2025 - Current
  • Perform rack-and-stack server deployments, firmware updates (Dell PowerEdge), and VMware monitoring, reducing downtime by 20%.
  • Diagnose and repair hardware failures (motherboards, HDDs, RAM) to minimize system disruptions.
  • Reduced downtime by 20% through proactive monitoring and troubleshooting.
  • Maintain network cabling (fiber/copper) and implement scheduled system upgrades for optimal performance.
  • Performed hardware decommissions and refreshes (memory upgrades, drive replacements) following SOP
  • Provided expert technical support on-site or remotely as needed, resolving complex hardware or software issues promptly.

IT Support Engineer(Part-Time)

Avaso Technology Solutions
01.2024 - Current
  • Provide MSP-style help desk support for 20+ enterprise clients, resolving Microsoft 365, VoIP, and firewall issues with 95% SLA compliance
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Configured and troubleshot printers, scanners, and peripheral devices, ensuring optimal performance.
  • Assisted in LAN/WAN/Wi-Fi network setups and resolved connectivity issues.
  • Delivered Microsoft 365 support, including account management and security configurations.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.

IT Technician (Freelance, Tier 2+)

Field Nation
02.2022 - Current
  • Provided on-site and remote support for 40+ SMBs, resolving Windows OS, printer, and network issues.
  • Installed and configured workstations, VoIP systems, and security cameras (NVRs).
  • Hardware repairs: Diagnosed and fixed desktops, laptops, and mobile printers.
  • Ongoing Project: Upgraded network infrastructure for retail stores across Ontario (Meraki routers/switches).
  • Configured Azure AD, GPOs, and VPN/remote access solutions to enforce security and access control
  • Diagnosed and resolved advanced network issues (ping, traceroute, hardware/software conflicts).
  • Configured systems according to prescribed software and hardware frameworks.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.

IT Support Specialist

Keystone Bank PLC
08.2019 - 12.2022
  • Collaborated with external vendors and internal support teams to ensure timely resolution of support requests in alignment with SLA targets.
  • Installed, configured, and integrated hardware such as printers, PCs, laptops, and network switches
  • Troubleshot ATM network issues and configured routers and switches in compliance with banking infrastructure standards
  • Delivered first-level IT support to contact center agents and shared services staff, resolving technical issues efficiently
  • Administered TCP/IP network services, including DNS, DHCP, and Ethernet configuration and maintenance
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to staff inquiries and provided technical assistance over phone and in person.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Education

Postgraduate Diploma - Network & Security Architecture

Fanshawe College
London, ON
01.2023

Postgraduate Diploma - Project Management

Fanshawe College
London, ON
01.2024

B.Sc. - Computer Science

Babcock University
Lagos
01-2010

Skills

  • Desktop Support: Windows 10/11, macOS, Active Directory, Group Policy, Microsoft 365
  • Hardware Troubleshooting: Workstations, laptops, Zebra printers, MFPs, peripherals
  • Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Meraki/Cisco devices
  • Tools: Remote support tools, ticketing systems, diagnostic software

Certification

  • Certifications: CompTIA A+
  • FieldNation Network Technician,
  • Microsoft Windows Servers 2003-
  • 2016
  • DELL FOUNDATION 2023
  • Networking_Devices_and_Initial_Configuration_Badge2024
  • Network_Support_and_Security_Badge2024
  • CCNA /ITIL Knowledge (in progress)

Languages

English
Full Professional

Timeline

Data Center Support Technician

Reboot Monkey
01.2025 - Current

IT Support Engineer(Part-Time)

Avaso Technology Solutions
01.2024 - Current

IT Technician (Freelance, Tier 2+)

Field Nation
02.2022 - Current

IT Support Specialist

Keystone Bank PLC
08.2019 - 12.2022

Postgraduate Diploma - Network & Security Architecture

Fanshawe College

Postgraduate Diploma - Project Management

Fanshawe College

B.Sc. - Computer Science

Babcock University

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Abdulrasaq Abdulmalik