ABDUL CHERKALA
Scarborough ,Ontario
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Skilled in resolving customer issues, managing customer relations and providing detailed product knowledge. Ready to apply knowledge and skills to any challenge.
Overview
5
5
years of professional experience
Work History
Customer Service Professional
Compunnel Staffing/ Manulife Financial
10.2023 - 04.2024
- Trained in Health, Admin Advantage, V3 and MLID
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
The Sydney Call Centre
06.2021 - 09.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Documented, researched and resolved customer service issues
- Enhanced customer satisfaction with fast, knowledgeable service
- Navigated multiple computer systems and utilized search tools to find information
- Participated in ongoing training to enhance own job skills and knowledge
Customer Service Representative
Uhaul Storage & Moving
01.2019 - 10.2019
- Handled customer inquiries, payments and service requests
- Informed customers of promotions and special offers to increase sales
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Determined charges for services requested, collected deposits and payments, or arranged for billing
- Set up customer accounts in system and updated details to reflect current information.
Education
Post Graduate Diploma in Logistics and Supply Chain Management -
Lambton Collage
North York, Ontario08.2019
Skills
- Strong communication
- Customer Service
- Problem Solving
- Time Management
- Adaptability
Languages
English
Full Professional
Hindi
Full Professional
State
Ontario
Zip
M1R 3N5
City
Scarborough
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Professional
Compunnel Staffing/ Manulife Financial
10.2023 - 04.2024
Customer Service Representative
The Sydney Call Centre
06.2021 - 09.2023
Customer Service Representative
Uhaul Storage & Moving
01.2019 - 10.2019
Post Graduate Diploma in Logistics and Supply Chain Management -
Lambton Collage
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