Summary
Overview
Work History
Education
Skills
language
Timeline
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Abdulrahman Ali Hamid

Abdulrahman Ali Hamid

Toronto,ON

Summary

Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Pizza Delivery Driver/Shift Manager

Queen Pizza
Hamilton, ON
01.2022 - 01.2023
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Exercised composure under pressure and in escalated customer service scenarios.

Business Owner

Turo
Montreal, QC
07.2020 - 01.2022
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assessed damaged materials and notified maintenance personnel of needed repairs

Amazon Delivery Driver

TForceFinalMile
Montreal, QC
05.2018 - 01.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected load security and checked for damages.
  • Fostered positive working relationships with regular customers.
  • Operated light trucks to deliver loads as far as 150-200 km from home location

Valet Attendant

Sharper Inc.
Dallas, Texas
01.2015 - 12.2017
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Helped guests unload and load luggage.
  • Provided punctual, polite valet services to uphold professional standards.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Removed trash and waste from lots to maximize space availability for valet parking.
  • Evaluated indoor lot and parking scheme to promote optimal utilization of area

Education

Associate of Arts - Acting For Stage And Screen

Toronto Film School
Toronto, ON
09.2024

Food Handler, Smart Serve, WHMIS, Standard First Aid & CPR Level C, AODA - Hospitality (online)

HT Hospitality Training Online
Ottawa, ON

Skills

  • Computer Skills
  • Delivery Updates
  • Quality Deliverables
  • Safe Driving Practices (manual)
  • Efficient Service
  • Business Operations
  • Valid Driver's License
  • Customer Communication
  • Active Listening
  • Credit Card Payment Processing
  • Performance Improvement
  • Cash Handling

language

Arabic and French 

Timeline

Pizza Delivery Driver/Shift Manager

Queen Pizza
01.2022 - 01.2023

Business Owner

Turo
07.2020 - 01.2022

Amazon Delivery Driver

TForceFinalMile
05.2018 - 01.2020

Valet Attendant

Sharper Inc.
01.2015 - 12.2017

Associate of Arts - Acting For Stage And Screen

Toronto Film School

Food Handler, Smart Serve, WHMIS, Standard First Aid & CPR Level C, AODA - Hospitality (online)

HT Hospitality Training Online

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Abdulrahman Ali Hamid