Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline

Abdulrahim Ibrahim Imam

Peterborough (City of), Ontario,ON

Summary

Motivated and detail-oriented Software Engineering student with strong customer service experience and hands-on technical skills. Proven ability to resolve issues efficiently, communicate effectively, and adapt in fast-paced environments. Seeking opportunities to leverage both technical and interpersonal skills in dynamic roles.

Overview

3
3
years of professional experience

Work History

Waiter

Hunt Terrace
09.2023 - 12.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Customer Service Representative

Concentrix
09.2022 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Laborer

Ventra Plastics
04.2022 - 08.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked collaboratively with team members to meet daily production targets
  • Ensured quality control standards were met and maintained a safe work environment.
  • Performed general housekeeping and cleaning tasks.

Education

Bachelor of Science - Software Engineering

Trent University, Peterborough, ON
06-2026

High School Diploma -

Great Lakes College of Toronto, Toronto, ON
06-2021

Skills

  • Customer Support & Complaint Resolution
  • Strong Problem-Solving Abilities
  • Technical Communication & Documentation
  • Programming Languages: Java, C#, NET, Python
  • Time Management & Dependability
  • Adaptability & Teamwork

Languages

English
Advanced (C1)
French
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternship

Work Location

RemoteHybrid

Important To Me

Work-life balanceTeam Building / Company RetreatsWork from home optionFlexible work hours

Timeline

Waiter - Hunt Terrace
09.2023 - 12.2024
Customer Service Representative - Concentrix
09.2022 - 10.2023
Laborer - Ventra Plastics
04.2022 - 08.2022
Trent University - Bachelor of Science, Software Engineering
Great Lakes College of Toronto - High School Diploma,

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Abdulrahim Ibrahim Imam