Abdul Qayoom Farooq
OTTAWA,ON
Summary
Detail-oriented professional with a strong background in operations and financial analysis with a demonstrated ability to manage strategic client relationships and boost customer satisfaction. Skilled in driving business growth through effective collaboration and budgeting strategies. Background includes accounting activities and risk management to support operational success.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Hamdah Garments & Textile Trading L.L.C
Ajman, U.A.E
10.2020 - 02.2026
- Streamlined daily operations to improve workflow efficiency and reduce delays.
- Oversaw financial management, including budgeting, accounting, and payroll activities.
- Established strong relationships with vendors and suppliers to ensure timely support and resource availability.
- Delegated tasks to staff while setting clear priorities and goals.
- Mitigated business risks by collaborating with staff and evaluating performance.
- Cultivated strategic client relationships to drive business growth.
- Developed strategies with clients to achieve sales and customer service objectives.
- Responded to information requests from superiors, providing accurate documentation to facilitate decision-making.
Department Lead
Style Democracy - OVO
Calgary, Alberta
10.2023 - 10.2023
- Guided customers in locating products and resolving inquiries, enhancing overall shopping experience.
- Collaborated with team members to elevate customer service standards, fostering a positive environment.
- Restocked and organized merchandise to ensure optimal inventory levels, supporting seamless operations.
- Monitored inventory levels and communicated shortages to management.
- Organized new merchandise shipments to enhance inventory management and streamline restocking.
- Operated cash register accurately during all transactions.
- Processed payments efficiently using cash registers and point-of-sale systems.
- Adhered to safety protocols while operating machinery such as pallet jacks and forklifts.
Project Coordinator
GoRbyR Inc.
Ottawa, Ontario
05.2023 - 09.2023
- Facilitated communication across teams to ensure project alignment and clarity.
- Coordinated project schedules and timelines for multiple client initiatives.
- Managed documentation for project deliverables and client requirements meticulously.
- Organized meetings and prepared agendas to enhance project discussions.
- Assisted in tracking project budgets and resource allocations with precision.
- Developed reports summarizing project progress and key milestones effectively.
- Monitored work progression and reported on status to stakeholders.
Customer Service Representative
Purus Hi-Tech
Ras Al Khaimah, Ajman
02.2020 - 09.2020
- Delivered comprehensive customer support across multiple channels, enhancing customer satisfaction.
- Addressed customer inquiries and delivered precise product and service information.
- Enhanced product knowledge consistently, achieving sales quotas through superior service.
- Maintained database accuracy by updating customer information, ensuring reliable data for service delivery.
- Identified new sales opportunities through diligent market research.
- Conducted market research to identify potential customers, informing targeted outreach strategies.
- Arranged meetings with prospective clients to understand their requirements.
Sales Promoter
Etisalat /Jumbo /Ravoz /Sharaf DG
Dubai, UAE
08.2019 - 01.2020
- Engaged customers through product demonstrations and promotional events, increasing brand awareness.
- Educated customers on product features and benefits to improve overall experience.
- Distributed marketing materials, improving visibility and attracting potential clients.
- Gathered customer information via surveys and questionnaires to guide product development.
- Operated independently with minimal supervision, owning all assignments and ensuring their successful completion.
Education
Level 6 Diploma - Business Administration
Qualifi
United Kingdom09-2025
Level 5 Diploma - Business Management
Qualifi
United Kingdom09-2024
Level 4 Diploma - Accounting And Business
Association of Chartered Certified Accountants
United Kingdom02-2022
High School Diploma -
Grammar School
Dubai, U.A.E09-2018
Skills
- Operations oversight
- Project management
- Financial oversight
- Financial analysis
- Risk management
- Data analysis
- Client relations
- Customer service
- Data entry and management
Languages
English
Professional
Urdu
Full Professional
Hindi
Professional
Arabic
Limited
Timeline
Department Lead
Style Democracy - OVO
10.2023 - 10.2023
Project Coordinator
GoRbyR Inc.
05.2023 - 09.2023
Operations Coordinator
Hamdah Garments & Textile Trading L.L.C
10.2020 - 02.2026
Customer Service Representative
Purus Hi-Tech
02.2020 - 09.2020
Sales Promoter
Etisalat /Jumbo /Ravoz /Sharaf DG
08.2019 - 01.2020
Level 6 Diploma - Business Administration
Qualifi
Level 5 Diploma - Business Management
Qualifi
Level 4 Diploma - Accounting And Business
Association of Chartered Certified Accountants
High School Diploma -
Grammar School