Abdulqadir Ali
Chula Vista
Summary
Dedicated Security Officer with expertise in incident reporting and team collaboration. Recognized for cultivating a secure and welcoming atmosphere, ensuring rapid response to emergencies, and maintaining a high standard of professionalism under pressure.
Detail-oriented Security Officer skilled in CCTV monitoring and incident resolution. Proven ability to foster a welcoming environment while prioritizing safety and professionalism.
Overview
19
19
years of professional experience
Work History
Security Officer
Allied Universal Security Services
El Cajon, CA
03.2026 - Current
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Responded promptly to alarms and emergencies, ensuring swift resolution of incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Customer Service Representative
Avis Budget Group
San Diego, CA
10.2007 - 02.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new staff on customer service protocols and system navigation to enhance team performance.
- Collaborated with colleagues to streamline processes, reducing response times for customer requests.
- Assisted in developing training materials to improve onboarding experience for new employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Computer And Information Sciences
Grossmont College
El Cajon, CASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
Accomplishments
- Successfully completed two-week security training program.
Languages
Somali
Native or Bilingual
Arabic
Limited Working
Swahili
Limited Working
Timeline
Security Officer
Allied Universal Security Services
03.2026 - Current
Customer Service Representative
Avis Budget Group
10.2007 - 02.2026
No Degree - Computer And Information Sciences
Grossmont College