Abdul Mateen Amiri
Mississauga,Canada
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
Rapid Access Medical Clinic
05.2022 - 01.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Floor Installer
Toor floor and Stairs
10.2021 - 03.2022
- Delivered exceptional craftsmanship by utilizing specialized tools and techniques for various flooring materials.
- Enhanced customer satisfaction by providing efficient and precise floor installation services.
- Maintained a clean and organized workspace throughout each job site to minimize disruptions to the client''s property or daily routines.
- Assisted clients with material selection, offering expert advice on the best options based on their preferences and budget constraints.
- Developed strong relationships with suppliers ensuring timely delivery of materials at competitive prices.
Project Assistant
Afghan National Association for Adult Education / USAID Project
09.2019 - 05.2021
- Supported coordinate at conduction of project survey at provincial level.
- Prepared the action plan for supervisors and ensured they are in place and implemented.
- Resolved work-related problems and prepared reports from progress of the project.
- Identified training needs and trained workers in job duties and company policies.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Researched and analyzed data to support project-related decisions.
- Monitored and reported on project risks and proposed solutions.
- Coordinated with vendors to ensure timely delivery of project materials, contributing to project efficiency.
- Enhanced customer satisfaction by providing timely responses to inquiries and concerns related to project.
Education
Trades Connection Program -
Acces Employment
01.2023
Health and safety certificate -
Ministry of Labor, Training and skills Development
01.2023
Bachelor of Public Policy & Administration -
Balkh University
01.2018
High School Diploma -
Bakhtar high school
01.2014
Skills
- Multi-line phone operation
- cultural awareness and sensitivity
- Client relations
- Appointment setting
- Team support
- Meeting scheduling
- Client relationships
- Billing and invoicing
- Detail-oriented
- Creative thinking
- problem solving
Languages
Dari/Persian
Native or Bilingual
English
Full Professional
Urdu
Full Professional
Pashto
Full Professional
Timeline
Receptionist
Rapid Access Medical Clinic
05.2022 - 01.2023
Floor Installer
Toor floor and Stairs
10.2021 - 03.2022
Project Assistant
Afghan National Association for Adult Education / USAID Project
09.2019 - 05.2021
Health and safety certificate -
Ministry of Labor, Training and skills Development
Bachelor of Public Policy & Administration -
Balkh University
High School Diploma -
Bakhtar high school
Trades Connection Program -
Acces Employment
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