Abdullahi Yusuf
Surrey,BC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operational Supervisor PGT
Concord Parking @YVR
01.2020 - Current
- Ensured all contractual obligations
- Ensured all YVR Ground Transportation operational requirements
- Provided supervision and support to 100 staff members
- Acted as the main point of contact for Client Service Manager and YVR stakeholders
- Advised YVR authority on traffic problems, such as ongoing construction, accidents, congestion, bad weather, lane closure or other hazards
- Scheduled and dispatched work crews, equipment, or service vehicles to appropriate locations, according to customer requests or needs
- Utilize various programs including Winteam for payroll, Kwantek for hiring, Microsoft BI for data collection (commercial vehicles, taxi, and rideshare), and Microsoft Teams for virtual meetings and presentation of data.
- Improved operational efficiency by streamlining processes and implementing new strategies.
Head of Dispatcher PGT
Paladin Security/Concord Parking @YVR
01.2018 - 01.2020
- Monitored all contracted YVR Ground Transportation areas
- Acted as the main point of communication for staff and all YVR departments
- Managed commercial vehicle operations
- Managed taxi operations
- Provided support to staff
- Reported emergency and safety issues.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Team Lead PGT
Concord Security/Paladin Security @ YVR
01.2015 - 01.2018
- Managed a team of 30 individuals, providing leadership and guidance to ensure operational excellence
- Directed traffic flow and coordinated ground transportation activities to optimize efficiency and minimize congestion
- Ensured compliance with safety protocols and regulations, mitigating potential risks and hazards
- Conducted regular team meetings to disseminate information, address concerns, and foster a collaborative work environment
- Facilitated ongoing training sessions to enhance staff skills and knowledge in customer service and operational procedures
- Acted as a point of escalation for staff issues, resolving conflicts and addressing performance issues promptly and effectively
- Collaborated with management to develop and implement strategies for improving team performance and achieving organizational objectives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
High School Diploma -
Manarat International School
Skills
- Recruitment
- Communication
- Safety oversight
- Customer Relations
- Staff Development and Training
- Documentation and control
- New Hire Orientation
- Problem-Solving
- Scheduling Coordination
- Employee Development
- Microsoft Office
- Schedule Management
- Phone and Email Etiquette
- Multitasking Abilities
Certification
- Traffic Control Person Certification
- Occupational First Aid Level 1
Languages
English
Native or Bilingual
Weight lifting
During my free time i enjoy going to gym and lifting heavy weights,
Timeline
Operational Supervisor PGT
Concord Parking @YVR
01.2020 - Current
Head of Dispatcher PGT
Paladin Security/Concord Parking @YVR
01.2018 - 01.2020
Team Lead PGT
Concord Security/Paladin Security @ YVR
01.2015 - 01.2018
High School Diploma -
Manarat International School
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