ABDULLAHI SHITTA-BEY
Vaughan,Canada
Summary
Dedicated Customer Service and IT Support professional with over 10 years of experience in providing top-notch technical assistance and exceptional customer service. Proven ability to diagnose and resolve complex technical issues, ensuring minimal downtime and maximum customer satisfaction. Adept at utilizing a range of software and tools to troubleshoot problems, with a strong commitment to continuous improvement and learning. Excellent communication skills, a customer-centric approach, and a track record of fostering positive client relationships. Seeking to leverage expertise in a dynamic environment to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Bill Gosling
04.2022 - 11.2024
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Learn to identify customer needs or desires in order to recommend the appropriate product or service
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
- Keep a record of incoming inquiries to be able to reference at a later date
- Learn about the products inside and out to be able to answer any questions from customers
- Experienced work from home agent
Customer Service Representative
Millennium1Solutions
02.2020 - 03.2022
- Responding to customer inquiries in a pleasant, courteous, professional, and well-informed manner
- Fulfilled customer expectations in a manner that complies with policies, practices, and procedures
- Achieved quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
- Identifying and resolving complaints, influencing to achieve a mutually satisfactory solution, and following escalation protocol, as appropriate
- Accurately complete appropriate documentation for each transaction and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment
- Received Recognition/award and Excellent Feedbacks from Customers
Security Guard
Paragon Security
03.2018 - 01.2020
- Provide Excellent Customer Service
- Deescalate Crisis Situations
- Make timely decisions, while maintaining composure in emergency response situations
- Sustain effective relationship with customer and client
- Write Detailed and Accurate reports regarding all incidents
Certified Field Service Technician
Bell Technician Solutions
09.2016 - 12.2017
- Completed extensive training to become a skilled field service technician.
- Completed task on climbing different platforms like Walls Strands and Poles
- Ability to test for dial tone and create dial tone
- Ability to set up internet and phone services
- Earned a certificate from Canada Pro Driving on defensive driving
- Possess superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions
IT and Network Support Technician
Humber Institute of Technology and Advanced Learning
Toronto, ON
08.2014 - 06.2016
- Installing and managing Linux/Ubuntu operating systems
- Managing Microsoft server operating system
- Worked with Active Directory services in implementing and maintaining sites, domains and organizational unit that meet goals of a business plan
- Interconnected personal computers, servers, routers
- Setting up server clients, managing multiple servers, and maintaining system
- Troubleshooting and maintaining a working web-based environment
Education
Diploma - Computer and Network Support Technician
Humber Institute of Technology and Advanced Learning
Toronto, ON06.2016
Skills
- Data Entry
- Customer relationship management
- Information Technology
- Technical Support and Troubleshooting
- Incident Management and Resolution
- System Administration (Windows/Linux)
- Cybersecurity and Data Protection
- Resourceful team player who excels at building trusting relationships with customers and colleagues
- Microsoft Office Suite
- Adobe Creative Suite
- Sage50
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Bill Gosling
04.2022 - 11.2024
Customer Service Representative
Millennium1Solutions
02.2020 - 03.2022
Security Guard
Paragon Security
03.2018 - 01.2020
Certified Field Service Technician
Bell Technician Solutions
09.2016 - 12.2017
IT and Network Support Technician
Humber Institute of Technology and Advanced Learning
08.2014 - 06.2016
Diploma - Computer and Network Support Technician
Humber Institute of Technology and Advanced Learning