Summary
Overview
Work History
Skills
Training History And Education
Customer Service Skills
Timeline
Generic
Abdullahi Osman

Abdullahi Osman

Edmonton,AB

Summary

Dynamic customer service professional with strong administrative skills and a proven track record at Barwaqo Clothing and Cosmetic Store. Adept at resolving customer concerns and operating P.O.S systems, I excel in team collaboration and maintaining store organization, ensuring a welcoming environment that enhances customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer service and stocking associate

Barwaqo clothing and cosmetic store
05.2016 - 12.2024
  • Used P.O.S system as a cashier.
  • Greet customers and make them feel welcome.
  • Helped customers find what they want.
  • Dealt with customers and solved their problems.
  • Unloading and stocking shelves during working hours and after closing the store to prepare for the next day.

Part-time Housekeeper

SAKINA HOTEL AND RESTAURANT
06.2014 - 02.2016
  • Cleaned rooms, showers and hallways, made beds.
  • Swept and washed the floor.
  • Cleaned laundry rooms.
  • Polished hallway floors with the polish machine.

Part-time Bakery's assistant/wrapper

FURUN BAKERY AND SWEETS
Nairobi, Kenya
01.2014 - 12.2015
  • Labelling the baked products.
  • Transferring the products from the kitchen to the display shelves.
  • Labeling the baked products.
  • Cleaning and sanitising the bakery area/ waxing the floors if needed.

Skills

  • Strong administrative skills
  • Excellent team player
  • Strong computer skills
  • Proficient in operating a POS System
  • Interacts with others in a professional manner
  • Able to communicate effectively with customers
  • Resolve customer concerns
  • POS system operation
  • Customer assistance
  • Store maintenance
  • Team collaboration
  • Attention to detail

Training History And Education

  • Customer service training provided by private companies.
  • Learned excellent customer service skills.
  • Learned how to unload and manage weight lifting safely.
  • Practiced customer service skills and learned techniques for resolving issues in the workplace.
  • Learned merchandising skills.
  • Practiced reading and filling out a variety of workplace documents.
  • Learned about workplace safety and responsibilities.

Customer Service Skills

  • Interacts with others in a professional manner creating a positive impression of the company.
  • Able to communicate effectively with customers and resolve customer concerns using the 'Listen Apologize Solve and Thank' Method of customer service.
  • Understands the importance of excellent customer service.

Timeline

Customer service and stocking associate

Barwaqo clothing and cosmetic store
05.2016 - 12.2024

Part-time Housekeeper

SAKINA HOTEL AND RESTAURANT
06.2014 - 02.2016

Part-time Bakery's assistant/wrapper

FURUN BAKERY AND SWEETS
01.2014 - 12.2015
Abdullahi Osman