Abdullahi Ali
Summary
- Six years of customer service experience, excelling in care, relationship-building, technical support and productivity enhancement.
- Proficient in typing 60+ WPM with expert Microsoft Office skills and strong workflow management.
- Collaborative team player with excellent communication, interpersonal, and organizational abilities.
- Valid Ontario G Driver’s License and recipient of the Silent Star Award for independent, efficient performance
Overview
5
5
years of professional experience
1
1
Certification
Work History
Consultant
CGI Inc.
09.2021 - 05.2023
- Delivered first-level technical support, efficiently resolving an average of 80 tickets per day
- Supported over 60 end-users daily, escalating complex issues as needed and ensuring timely follow-ups
- Partnered with IT teams to provide prompt solutions and uphold high service quality standards
Wheelchair Customer Support
Navstar Aviation Services Inc.
12.2018 - 09.2019
- Delivered outstanding customer service by collaborating with customers to negotiate pricing with Porter’s, enhancing customer loyalty
- Supported supervisors in managing flight delegations and frequently took the lead on flights to boost company-wide productivity
- Demonstrated strong time-management skills by consistently arriving 15 minutes early for shifts, fostering trust among coworkers and management
- Ensured a safe and welcoming environment for all customers, leading to increased customer satisfaction
Junior Camp Counselor
FOYT-Jays Care Foundation
06.2018 - 08.2018
- Coordinated and facilitated weekly game and workout activities in collaboration with team members
- Successfully managed seven off-site excursions, ensuring zero injuries or incidents
- Fostered a welcoming and inclusive environment for campers, leaders, and parents, contributing to a 74% satisfaction rate among attendees
- Partnered with other sites to organize meet-ups for children at designated locations, promoting community engagement
Store Associate
Loblaws Ltd.
12.2017 - 01.2018
- Worked closely with supervisors to develop and implement a new training program for recent hires, significantly reducing company turnover
- Efficiently managed shelf stocking and maintenance, contributing to higher daily customer satisfaction
- Provided personalized assistance to customers, helping them navigate the store with ease and enhancing their overall shopping experience
Education
Computer Systems Technician -
Humber College
Toronto, Ontario04.2026
Junior Google IT Analyst Program -
NPower Canada
Toronto, Ontario09.2021
Ontario Secondary School Diploma -
Martingrove Collegiate Institute
Toronto, Ontario06.2018
Skills
- Windows
- Mac OS
- Linux
- IOS
- Android
- ServiceNow
- GanttProject
- Google Workspace
- VMware
- IPv6
- SOHO networks
- Wireless installation
- Agile
- Scrum
- Waterfall
Certification
- Google IT Support Professional Certificate
- ServiceNow Foundations Training
References
Available upon request
Timeline
Consultant
CGI Inc.
09.2021 - 05.2023
Wheelchair Customer Support
Navstar Aviation Services Inc.
12.2018 - 09.2019
Junior Camp Counselor
FOYT-Jays Care Foundation
06.2018 - 08.2018
Store Associate
Loblaws Ltd.
12.2017 - 01.2018
Junior Google IT Analyst Program -
NPower Canada
Ontario Secondary School Diploma -
Martingrove Collegiate Institute
Computer Systems Technician -
Humber College