Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
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Abdullahi Ali

Summary

  • Six years of customer service experience, excelling in care, relationship-building, technical support and productivity enhancement.
  • Proficient in typing 60+ WPM with expert Microsoft Office skills and strong workflow management.
  • Collaborative team player with excellent communication, interpersonal, and organizational abilities.
  • Valid Ontario G Driver’s License and recipient of the Silent Star Award for independent, efficient performance

Overview

5
5
years of professional experience
1
1
Certification

Work History

Consultant

CGI Inc.
09.2021 - 05.2023
  • Delivered first-level technical support, efficiently resolving an average of 80 tickets per day
  • Supported over 60 end-users daily, escalating complex issues as needed and ensuring timely follow-ups
  • Partnered with IT teams to provide prompt solutions and uphold high service quality standards

Wheelchair Customer Support

Navstar Aviation Services Inc.
12.2018 - 09.2019
  • Delivered outstanding customer service by collaborating with customers to negotiate pricing with Porter’s, enhancing customer loyalty
  • Supported supervisors in managing flight delegations and frequently took the lead on flights to boost company-wide productivity
  • Demonstrated strong time-management skills by consistently arriving 15 minutes early for shifts, fostering trust among coworkers and management
  • Ensured a safe and welcoming environment for all customers, leading to increased customer satisfaction

Junior Camp Counselor

FOYT-Jays Care Foundation
06.2018 - 08.2018
  • Coordinated and facilitated weekly game and workout activities in collaboration with team members
  • Successfully managed seven off-site excursions, ensuring zero injuries or incidents
  • Fostered a welcoming and inclusive environment for campers, leaders, and parents, contributing to a 74% satisfaction rate among attendees
  • Partnered with other sites to organize meet-ups for children at designated locations, promoting community engagement

Store Associate

Loblaws Ltd.
12.2017 - 01.2018
  • Worked closely with supervisors to develop and implement a new training program for recent hires, significantly reducing company turnover
  • Efficiently managed shelf stocking and maintenance, contributing to higher daily customer satisfaction
  • Provided personalized assistance to customers, helping them navigate the store with ease and enhancing their overall shopping experience

Education

Computer Systems Technician -

Humber College
Toronto, Ontario
04.2026

Junior Google IT Analyst Program -

NPower Canada
Toronto, Ontario
09.2021

Ontario Secondary School Diploma -

Martingrove Collegiate Institute
Toronto, Ontario
06.2018

Skills

  • Windows
  • Mac OS
  • Linux
  • IOS
  • Android
  • ServiceNow
  • GanttProject
  • Google Workspace
  • VMware
  • IPv6
  • SOHO networks
  • Wireless installation
  • Agile
  • Scrum
  • Waterfall

Websites

Certification

  • Google IT Support Professional Certificate
  • ServiceNow Foundations Training

References

Available upon request

Timeline

Consultant

CGI Inc.
09.2021 - 05.2023

Wheelchair Customer Support

Navstar Aviation Services Inc.
12.2018 - 09.2019

Junior Camp Counselor

FOYT-Jays Care Foundation
06.2018 - 08.2018

Store Associate

Loblaws Ltd.
12.2017 - 01.2018

Junior Google IT Analyst Program -

NPower Canada

Ontario Secondary School Diploma -

Martingrove Collegiate Institute

Computer Systems Technician -

Humber College

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