Abdullahi Ali
Summary
- Six years of customer service experience, excelling in care, relationship-building, technical support and productivity enhancement.
- Proficient in typing 60+ WPM with expert Microsoft Office skills and strong workflow management.
- Collaborative team player with excellent communication, interpersonal, and organizational abilities.
- Valid Ontario G Driver’s License and recipient of the Silent Star Award for independent, efficient performance
Overview
5
5
years of professional experience
1
1
Certification
Work History
Consultant
CGI Inc.
09.2021 - 05.2023
- Delivered first-level technical support, efficiently resolving an average of 80 tickets per day
- Supported over 60 end-users daily, escalating complex issues as needed and ensuring timely follow-ups
- Partnered with IT teams to provide prompt solutions and uphold high service quality standards
Wheelchair Customer Support
Navstar Aviation Services Inc.
12.2018 - 09.2019
- Delivered outstanding customer service by collaborating with customers to negotiate pricing with Porter’s, enhancing customer loyalty
- Supported supervisors in managing flight delegations and frequently took the lead on flights to boost company-wide productivity
- Demonstrated strong time-management skills by consistently arriving 15 minutes early for shifts, fostering trust among coworkers and management
- Ensured a safe and welcoming environment for all customers, leading to increased customer satisfaction
Junior Camp Counselor
FOYT-Jays Care Foundation
06.2018 - 08.2018
- Coordinated and facilitated weekly game and workout activities in collaboration with team members
- Successfully managed seven off-site excursions, ensuring zero injuries or incidents
- Fostered a welcoming and inclusive environment for campers, leaders, and parents, contributing to a 74% satisfaction rate among attendees
- Partnered with other sites to organize meet-ups for children at designated locations, promoting community engagement
Store Associate
Loblaws Ltd.
12.2017 - 01.2018
- Worked closely with supervisors to develop and implement a new training program for recent hires, significantly reducing company turnover
- Efficiently managed shelf stocking and maintenance, contributing to higher daily customer satisfaction
- Provided personalized assistance to customers, helping them navigate the store with ease and enhancing their overall shopping experience
Education
Computer Systems Technician -
Humber College
Toronto, Ontario04.2026
Junior Google IT Analyst Program -
NPower Canada
Toronto, Ontario09.2021
Ontario Secondary School Diploma -
Martingrove Collegiate Institute
Toronto, Ontario06.2018
Skills
- Windows
- Mac OS
- Linux
- IOS
- Android
- ServiceNow
- GanttProject
- Google Workspace
- VMware
- IPv6
- SOHO networks
- Wireless installation
- Agile
- Scrum
- Waterfall
Certification
- Google IT Support Professional Certificate
- ServiceNow Foundations Training
References
Available upon request
Timeline
Consultant
CGI Inc.
09.2021 - 05.2023
Wheelchair Customer Support
Navstar Aviation Services Inc.
12.2018 - 09.2019
Junior Camp Counselor
FOYT-Jays Care Foundation
06.2018 - 08.2018
Store Associate
Loblaws Ltd.
12.2017 - 01.2018
Junior Google IT Analyst Program -
NPower Canada
Ontario Secondary School Diploma -
Martingrove Collegiate Institute
Computer Systems Technician -
Humber College
Similar Profiles
Musa AlievMusa Aliev
Senior Consultant in Business Analysis at CGI Inc.Senior Consultant in Business Analysis at CGI Inc.
Samra HamidSamra Hamid
Senior Consultant at CGI Inc.Senior Consultant at CGI Inc.
Jexter Dean BuenaventuraJexter Dean Buenaventura
Software Development Engineer at CGI Inc.Software Development Engineer at CGI Inc.