Abdullahi Agbaje
Toronto,ON
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
World Duty Free, a DUFRY Company
07.2023 - Current
- Provides ongoing stock replenishment to sales floor
- Places stock orders, receive freight, load, and unload trucks
- Assists in inventory and reconciliation of inventory variances
- Isolate, sort, and organize all damaged and outdated products and returns and inform management of any out-of-stock situations
- Communicate pricing, out-of-date and inventory issues with management
- Effectively operate cash register
- Achieve monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Manage returns, exchanges and refunds in accordance with store policy.
Customer Service Representative (WFH)
Medisystem Pharmacy
07.2022 - 12.2022
- Made outbound to clients about invoices and payments
- Helped with making payments
- Registered new residents to start receiving medications
- Mailed/Emailed Invoice to clients
- Updated client's information
- Did Welcome Package: Called clients or POA (Power of Attorney) to confirm their information
- Verified if payments are covered by government or Client's insurance or it is coming out of resident/POA's pocket
Customer Service Representative (Call Center)
Arrow Workforce Solutions
03.2021 - 06.2022
- Received inbound calls and occasionally makes Outbound calls
- Helped client to generate Vaccination receipts/certificate
- Registered clients for Vaccination (1st dose or 2nd dose)
- Filled out mail form for clients to receive a copy of their vaccine certificates
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Offered advice and assistance to customers, paying attention to special needs or wants
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Delivery Driver
Amazon Contracted Delivery Partner, Joeyco
01.2020 - 02.2021
- Reviewed orders prior to delivery
- Performed vehicle inspection before departing
- Loaded delivery items safely and efficiently
- Transported, unloaded, and delivered items in safe and secure manner to prevent damage, spoilage, or loss
- Followed any customer specifications regarding delivery
- Adhered to time and route schedules
- Navigated routes using relevant map programs
Education
Business Management -
Humber College
Toronto, ON08.2020
Business Insights and Analytics -
Humber College
07.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Cash Handling
- Inventory Control
Certification
Smart Serve
Timeline
Sales Associate
World Duty Free, a DUFRY Company
07.2023 - Current
Customer Service Representative (WFH)
Medisystem Pharmacy
07.2022 - 12.2022
Customer Service Representative (Call Center)
Arrow Workforce Solutions
03.2021 - 06.2022
Delivery Driver
Amazon Contracted Delivery Partner, Joeyco
01.2020 - 02.2021
Business Management -
Humber College
Business Insights and Analytics -
Humber College
Smart Serve
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