Abdullah Hasan Bafaqea
Ottawa,ON
Summary
Accomplished financial professional seeking to leverage extensive background in retail and banking industries by providing a unique experience to each customer. Friendly, outgoing, believes in delighting customers at all times, passionate and knowledgeable about products and brand. Looking for a cooperative work environment that will allow contribution towards company growth.
Overview
12
12
years of professional experience
Work History
Risk Operations Manager
Veem
Ottawa, ON
04.2023 - Current
- Conducted risk analyses to manage organizational risk profile, form reliable control systems and monitor legal issues.
- Reviewed risk management database reports for compliance and fraud prevention.
- Reported findings on risk exposures to senior executives and board of directors.
- Maintained risk identification programs to reduce potential losses from workers' compensation and general liability insurance issues.
- Analyzed reporting strategies and data to create educational programs.
Payment Risk Manger
10.2020 - Current
- Develop and implement polices that reduces credit risk for the company
- Daily credit assessments on accounts
- Collection for unpaid invoices and create new collection strategies
Senior Payment Operations Specialist
Veem
10.2018 - 10.2020
- Responding to client inquiries through email, phone, and live online chat communication tool
- Supporting sales in client onboarding by answering questions and ensuring transaction success
- Coordinating with payments and risk teams to operate with partners under industry regulations
- Track and hit key transacting milestones
- Assist in resolving customer complaints (i.e
- Payment discrepancies and amendments)
- Monitor payments for any issues
- Serve as the escalation point for payment issues and work closely with payment processing and front-line teams to quickly resolve issues
- Identify and drive initiatives to prevent and reduce losses related to stuck payments
- Analyze and mitigate potential credit risk.
Financial Services Representative
Easy Financial
06.2018 - 10.2018
- Build superior customer sales experiences by engaging, listening and understanding the financial needs of potential customers and matching their needs to our lending solutions in a pleasurable sales environment
- Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities while clearly and openly communicating the terms and conditions of our financial products
- Review and evaluate online financial loan applications, assess the applicants’ credit worthiness, perform financial analysis, and other risk assessments to improve quality of the sale and limit future collection items
- Manage collections activities for all past due financial accounts, maintaining an impeccable level of service
Customer Service and Sales Rep
TD Canada Trust/MBNA
06.2016 - 04.2018
- Listens actively to customer’s needs and concerns and offers respect and solutions by communicating clearly with customers to foster a sense of trust
- Maintains the drive and self-discipline to always keep prospecting and closing new sales relationships with new customers
- Meets monthly sales goals by building solid relationships with customers; ensures their full satisfaction to maximize long-term residual income from other products
- Develops an understanding and knowledge in the area of MBNA products: builds expertise in the product areas by taking opportunities to attend trainings.
Store Manager
MobileIt Canada Communication Inc
11.2012 - 09.2015
Senior Accountant
Saudi ABV
, Saudi Arabia
06.2011 - 06.2012
Education
System Science Graduate Diploma -
University of Ottawa
01.2020
Bachelor of Commerce - Finance
University of Ottawa
Ottawa, ON12.2010
General Business Diploma -
Algonquin College
Ottawa, ON12.2008
Skills
- IT skills:
- MS Word, Excel, Power Point, Front Page and A
- Transaction Reviewing
- Risk Mitigation
- Pivot Tables
- Fraud Assessment
- Supervision & Leadership
- Friendly, Positive Attitude
- Team Building
- Reliable & Trustworthy
- Problem Resolution
- Microsoft Office
- Data Management
- Good Work Ethic
- Organizational Skills
References
References: available upon request
Languages
Timeline
Risk Operations Manager
Veem
04.2023 - Current
Payment Risk Manger
10.2020 - Current
Senior Payment Operations Specialist
Veem
10.2018 - 10.2020
Financial Services Representative
Easy Financial
06.2018 - 10.2018
Customer Service and Sales Rep
TD Canada Trust/MBNA
06.2016 - 04.2018
Store Manager
MobileIt Canada Communication Inc
11.2012 - 09.2015
Senior Accountant
Saudi ABV
06.2011 - 06.2012
System Science Graduate Diploma -
University of Ottawa
Bachelor of Commerce - Finance
University of Ottawa
General Business Diploma -
Algonquin College
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