ABDULLAH AL TAHMID
Moncton,NB
Summary
To build a career at a renowned company and prove the ability to analyze complex problems. Evaluate, recommend alternatives, and communicate recommendations effectively to achieve the highest level of professional excellence by continuously exerting knowledge and skills that eventually contribute to achieving personal and organizational goals.
Overview
1
1
Certification
Work History
Special Finance Manager
Rightride Moncton
- Drive high customer satisfaction through knowledgeable, friendly service and prompt issue resolution.
- Guide clients through the buying process, fostering relationships and promoting the dealership's brand.
- Proficient in financial analysis, credit assessment, and fund procurement strategies.
- Manage customer service experience, solicit feedback, and ensure accuracy in credit applications.
- Expert in demonstrating vehicle features and facilitating smooth ownership transitions.
Lead Customer Service Representative
Couche-tard ( Circle K )
- Promoted high customer satisfaction through knowledgeable and friendly service, resolving issues effectively while maintaining professionalism in stressful situations.
- Provided frontline customer support by answering incoming calls and assisting with product/service transactions, fostering strong customer relationships to drive repeat business.
- Operated cash register/POS system to process payments via cash, check, and credit card, ensuring accurate transactions.
- Upheld quality control policies and procedures to elevate customer satisfaction and maintain consistency in service delivery.
- Managed display setups and product arrangements based on customer requirements and promotional needs.
- Trained, supervised, and mentored new team members to strengthen performance and expertise, contributing to overall team success.
Executive Officer of Business Development & HRD
Ahmed Trading Corporation
- Developed, implemented, and managed staff performance and professional development plans in alignment with Ahmed Trading Corporation's mission, vision, and objectives, fostering a culture of high performance.
- Created and periodically reviewed HR policies and processes to ensure compliance with legal requirements and organizational goals, recommending modifications as needed.
- Effectively handled employee grievances and ensured statutory compliance under Labor Law, prioritizing employee welfare and satisfaction.
- Supervised day-to-day operations of the administrative department, including attendance, leave management, safety protocols, recruitment, and legal affairs, while revising and creating job descriptions.
- Improved administrative systems, policies, and procedures to enhance efficiency, and ensured office readiness by stocking supplies and maintaining equipment.
- Organized employee training programs based on identified needs, aiming to motivate both existing and potential customers of the Warehouse and Shipping Line.
- Completed additional tasks as required by management, demonstrating flexibility and commitment to organizational success.
Education
Master of Management - Business Management
Crandall University
Moncton, NB, Canada04.2024
Automobile Mechanic ( Level - 1 ) - Automotive Engineering
Bangladesh Korean Technical Training Center
Chattogram, Bangladesh06.2022
Bachelor of Business Administration - Accounting
International Islamic University Chittagong
Chattogram, Bangladesh08.2018
Higher Secondary Certificate (HSC) - Business Studies
Chittagong Metropolitan Commerce College
Chattogram, Bangladesh08.2013
Secondary School Certificate (SSC) - Business Study
Govt. Muslim High School
Chattogram, Bangladesh03.2011
Skills
- Customer Service
- Teamwork
- Microsoft Office
- Instant Decision-making
- Employee Motivation
- Understand operating systems
- Endurance to work for long hours and under pressure
- Have Class-5 driving license
- Leadership
Certification
- The fundamental of digital marketing - Google Digital Garage
- Growth Mindset - Career Development College London
- Success Principles - Career Development College London
Timeline
Special Finance Manager
Rightride Moncton
Lead Customer Service Representative
Couche-tard ( Circle K )
Executive Officer of Business Development & HRD
Ahmed Trading Corporation
Master of Management - Business Management
Crandall University
Automobile Mechanic ( Level - 1 ) - Automotive Engineering
Bangladesh Korean Technical Training Center
Bachelor of Business Administration - Accounting
International Islamic University Chittagong
Higher Secondary Certificate (HSC) - Business Studies
Chittagong Metropolitan Commerce College
Secondary School Certificate (SSC) - Business Study
Govt. Muslim High School
Similar Profiles
Josée RichardJosée Richard
Research Assistant at Université de Moncton Campus of MonctonResearch Assistant at Université de Moncton Campus of Moncton
Vendrick SebastianVendrick Sebastian
Lot Attendant/Administrative Assistant at RightRide CalgaryLot Attendant/Administrative Assistant at RightRide Calgary
Pushpinder SinghPushpinder Singh
Security Officer at Moncton International AirportSecurity Officer at Moncton International Airport
Madelyne Connolly GallantMadelyne Connolly Gallant
Wine Enthusiast at Magnetic Hill WineryWine Enthusiast at Magnetic Hill Winery
Audrey ChougouoAudrey Chougouo
Cleaner at Custom Clean AtlanticCleaner at Custom Clean Atlantic