Abdullah Al Rafsan
Sydney,Nova Scotia
Summary
Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Inbound Sales Representative
MCI Telecommunications
Sydney, Nova Scotia
07.2023 - Current
- Determined customer needs and interests to recommend product services to customers.
- Inform customers of promotions to increase sales productivity, volume, and customer loyalty.
- Achieved unprecedented daily sales records in outbound activities, showcasing exceptional sales acumen.
- Consistently ranked among the top 5 agents, maintaining stellar month-to-date statistics and contributing to the overall success of the team.
Presidence Choice Financial Sales Associate
SDI KITE MARKETING
09.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently to fulfill the target.
Customer Service Representative
Arise
06.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
Junior Software Developer
SPECTRUM IT SOLUTION
05.2021 - 08.2021
- Discussed issues with team members to provide resolution and apply best practices.
- Updated old code bases to modern development standards, improving functionality.
- Translated customer requirements into written use cases.
Education
Post Baccalaureate Diploma - Business Analytics
Cape Breton University
Sydney, NS04.2024
Bachelor of Science - Computer Science
Brac University
Dhaka, Bangladesh01.2021
Skills
- Good Communication skill
- Data Visualization in Microsoft Power BI & Tableau
- Experienced in Microsoft Excel & powerpoint
- Customer Consulting & Targeting
- Business Development Understanding
- Programming Language: Java, Python
Accomplishments
- Most Improved Employee, SDI Kite Marketing - December, 2022
- Participated in International Human Computer Interaction Conference for the Detection of Stressful Environment of Visually Impaired People using EEG Bio signal - April, 2021
Publications
Published by SPRINGER in International Conference on Intelligent Human Computer Interaction
Title: Stress Detection from Different Environments for VIP Using EEG Signals and Machine Learning Algorithms
Link: https://link.springer.com/chapter/10.1007%2F978-3-030-68449-5_17
Timeline
Inbound Sales Representative
MCI Telecommunications
07.2023 - Current
Presidence Choice Financial Sales Associate
SDI KITE MARKETING
09.2022 - Current
Customer Service Representative
Arise
06.2022 - 08.2022
Junior Software Developer
SPECTRUM IT SOLUTION
05.2021 - 08.2021
Post Baccalaureate Diploma - Business Analytics
Cape Breton University
Bachelor of Science - Computer Science
Brac University
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