Abdullah Zamel

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Dynamic individual with hands-on experience in Sales and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

• Owner, Monarch Auto Sales Inc., Waterloo, ON, 01/01/18 - 12/31/23, Meeting and greeting customers who entered the dealership in a welcoming and helpful manner, Answered general and detailed questions about particular vehicles and the financial aspects of buying, Helped customers become familiar with the cars they were interested in by offering test drives and explaining technical details and specific legal or financial requirements, Helped customers sort out and process their financing and purchase options based on their specific situation, Persuaded customers to buying a vehicle in a way that leaves them feeling good about their choice, Made sure the cars on display are in good order and well cared for
• Administration/Bookkeeping/Sales, Mat's Auto Sales, Kitchener, ON, 01/01/15 - 12/31/18, Proven track record in auto sales with excellent feedback from customers, Assisted customers in choosing the right vehicle for their needs within their budget, Processed customer cash deposits, withdrawals and transfers, Obtained and processed information required for the provision of services, Calculated financial statements and daily transactions, Maintained general ledger including monthly bank reconciliation and journals, Responsible for preparing and filing income tax for various individuals, Reconciled daily sales and transactions, Performed other office duties as requested, Prepared, edited and formatted letters, reports and other correspondence using Microsoft Office and Simply Accounting Programs, Assisted with preparation of income tax forms and expenses & billing, Responded to phone calls and/or emails from clients, Responsible for payroll and payroll source deductions, Bank reconciliation, HST remittance, WSIB remittance
• Administration/Bookkeeping, Peak Property Management, Kitchener, ON, 01/01/10 - 12/31/10, Prepared and managed both operating and capital budgets, Built strong relationships with landlords, tenants and contractors, Dealt with tenant issues in a timely and effective manner, Managed and led a team of building operations and administrative staff, Monthly/Quarterly reporting and prepared purchase orders for processing, Conducted building inspections, Screened incoming mails and phone calls, Recommended and implemented policies and procedures to increase efficiencies of the office
• Customer Service Representative, TD Bank, Kitchener, ON, 01/01/09 - 12/31/09, Created an exceptional client experience by proactively engaging with clients to understand and meet their immediate day to day banking needs, Actively identified opportunities to deepen the client's relationship with TD and to positively promote TD's products and services, Worked as part of a team to ensure the client is receiving the most appropriate advice and introduce them to appropriate colleagues, Demonstrated the benefits and encouraged clients to use alternate ways to bank such as Bank Machines, Telephone Banking, Mobile and Online Banking, Resolved client problems quickly and/or refer to colleagues as appropriate, Worked accurately and efficiently in a multi-tasking environment where high attention to detail was required in order to balance cash, credits and other monetary transactions, Kept up to date on TD products and services, programs, policies and procedures, Ensured that security measures are in place at all times, Performed additional duties as required
• Customer Service Representative, Staples Business Depot, Kitchener, ON, 01/01/08 - 12/31/08, Ensured exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders, Assisted in the resolution of customer complaints, returns and exchanges, Responded to and directed where necessary, customer inquiries related to copy and technology services, Answered telephones and qualified and directed customers as required, Followed all correct cash register operations as well as maintained SKU integrity when entering services into the register, Maintained loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products, Properly secured company funds and physical inventory at all cash stations, Ensured accuracy of customer orders by spot checking throughout processing, Completed and balanced all daily cash register paperwork and obtained verification, Followed proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly, Stocked and maintained front-end racks/shelves and merchandise areas as assigned, Monitored stock levels of front end paper supplies, register rolls, shopping bags, etc., Well familiar with company policies and procedures relevant to this position as outlined in the training checklist, Identified and communicated suggestions for improvements in all areas of business, Maintained a safe working environment and followed all company protocols for safety

4

• Participated in charity fundraising
• Organized many charity events and raised money as well as cancer campaign
• Tutored high school students within the community
• Swimming, squash, basketball, soccer in various tournaments

• Experienced in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Access) and Quickbooks
• Strong written, verbal, communication and analytical skills
• Able to multi-task and work with minimal supervision with attention to details
• Excellent time management, organization skills and team synchronization
• Great interest in Business consulting and project management
• Adaptable to flexible hours and willing to travel and relocate