Abdullah Zamel
Waterloo,ON
Overview
17
17
years of professional experience
Work History
Seasonal Freelance
Self Employed Services
01.2015 - Current
- Personal tax
- Sole proprietorship tax
- Specialized in Uber tax
- Corporate tax
Car Salesperson
Guelph Hyundai
06.2024 - 02.2025
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Owner
Monarch Auto Sales Inc.
01.2018 - 12.2023
- Meeting and greeting customers who entered the dealership in a welcoming and helpful manner
- Answered general and detailed questions about particular vehicles and the financial aspects of buying
- Helped customers become familiar with the cars they were interested in by offering test drives and explaining technical details and specific legal or financial requirements
- Helped customers sort out and process their financing and purchase options based on their specific situation
- Persuaded customers to buying a vehicle in a way that leaves them feeling good about their choice
- Made sure the cars on display are in good order and well cared for
Administration/Bookkeeping/Sales
Mat's Auto Sales
01.2015 - 01.2018
- Proven track record in auto sales with excellent feedback from customers
- Assisted customers in choosing the right vehicle for their needs within their budget
- Process customer cash deposits, withdrawals and transfers
- Obtain and process information required for the provision of services
- Calculate financial statements and daily transactions
- Maintain general ledger including monthly bank reconciliation and journals
- Responsible for preparing and filing income tax for various individuals
- Reconcile daily sales and transactions
- Perform other office duties as requested
- Preparing, editing and formatting of letters, reports and other correspondence using Microsoft Office and Simply Accounting Programs
- Assisting with preparation of income tax forms and expenses & billing
- Responding to phone calls and/or emails from clients
- Responsible for payroll and payroll source deductions
- Bank reconciliation
- HST remittance
- WSIB remittance
Administration/Bookkeeping
Peak Property Management
01.2010 - 12.2010
- Prepared and managed both operating and capital budgets
- Built strong relationships with landlords, tenants and contractors
- Dealt with tenant issues in a timely and effective manner
- Managed and led a team of building operations and administrative staff
- Monthly/Quarterly reporting and prepared purchase orders for processing
- Conducted building Inspections
- Screened incoming mails and phone calls
- Recommended and implemented policies and procedures to increase efficiencies of the office
Customer Service Representative
TD Bank
01.2009 - 12.2009
- Created an exceptional client experience by proactively engaging with clients to understand and meet their immediate day to day banking needs
- Actively identified opportunities to deepen the client's relationship with TD and to positively promote TD's products and services
- Worked as part of a team to ensure the client is receiving the most appropriate advice and introduce them to appropriate colleagues
- Demonstrated the benefits and encouraged clients to use alternate ways to bank such as Bank Machines, Telephone Banking, Mobile and Online Banking
- Resolved client problems quickly and/or refer to colleagues as appropriate
- Worked accurately and efficiently in a multi-tasking environment where high attention to detail was required in order to balance cash, credits and other monetary transactions
- Kept up date on TD products and services, programs, policies and procedures
- Ensured that security measures are in place at all times
- Performed additional duties as required
Customer Service Representative
Staples Business Depot
01.2008 - 12.2008
- Ensured exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders
- Assisted in the resolution of customer complaints, returns and exchanges
- Responded to and directed where necessary, customer inquiries related to copy and technology services
- Answered telephones and qualifies and directed customers as required
- Followed all correct cash register operations as well as maintained SKU integrity when entering services into the register
- Maintained loss prevention and privacy standards by completing appropriate paper work when presented with refunds or exchanges for data products
- Properly secured company funds and physical inventory at all cash stations
- Ensured accuracy of customer orders by spot checking throughout processing
- Completed and balanced all daily cash register paperwork and obtains verification
- Followed proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly
- Stocked and maintained front-end racks/shelves and merchandise areas as assigned
- Monitored stock levels of front end paper supplies, register rolls, shopping bags, etc…
- Well familiar with company policies and procedures relevant to this position as outlined in the training checklist
- Identified and communicated suggestions for improvements in all areas of business
- Maintained a safe working environment and followed all company protocols for safety
Education
OMVIC Certification -
01.2018
Business Administration Accounting Diploma - Business Administration Accounting
Conestoga College
Kitchener, ON01.2012
Skills
- Microsoft Office
- Quickbooks
- Written communication
- Verbal communication
- Analytical skills
- Multi-tasking
- Attention to detail
- Time management
- Organization skills
- Team synchronization
- Business consulting
- Project management
- Adaptability
- Willingness to travel
- Willingness to relocate
- Customer relations
- Strong negotiation
- Building rapport
- Problem resolution
- Sales presentations
- Goal oriented
- Cold calling
- Microsoft Excel
- Closing deals
- Customer service
Skills And Course Work
- Experienced in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Access) and Quickbooks
- Strong written, verbal, communication and analytical skills
- Able to multi-task and work with minimal supervision with attention to details
- Excellent time management, organization skills and team synchronization
- Great interest in Business consulting and project management
- Adaptable to flexible hours and willing to travel and relocate
Volunteer Experience And Interests
- Participated in charity fundraising
- Organized many charity events and raised money as well as cancer campaign
- Tutored high school students within the community
- Swimming, squash, basketball, soccer in various tournaments
Related Experience
- Owner, Monarch Auto Sales Inc., Waterloo, ON, 01/01/18 - 12/31/23, Meeting and greeting customers who entered the dealership in a welcoming and helpful manner, Answered general and detailed questions about particular vehicles and the financial aspects of buying, Helped customers become familiar with the cars they were interested in by offering test drives and explaining technical details and specific legal or financial requirements, Helped customers sort out and process their financing and purchase options based on their specific situation, Persuaded customers to buying a vehicle in a way that leaves them feeling good about their choice, Made sure the cars on display are in good order and well cared for
- Administration/Bookkeeping/Sales, Mat's Auto Sales, Kitchener, ON, 01/01/15 - 12/31/18, Proven track record in auto sales with excellent feedback from customers, Assisted customers in choosing the right vehicle for their needs within their budget, Processed customer cash deposits, withdrawals and transfers, Obtained and processed information required for the provision of services, Calculated financial statements and daily transactions, Maintained general ledger including monthly bank reconciliation and journals, Responsible for preparing and filing income tax for various individuals, Reconciled daily sales and transactions, Performed other office duties as requested, Prepared, edited and formatted letters, reports and other correspondence using Microsoft Office and Simply Accounting Programs, Assisted with preparation of income tax forms and expenses & billing, Responded to phone calls and/or emails from clients, Responsible for payroll and payroll source deductions, Bank reconciliation, HST remittance, WSIB remittance
- Administration/Bookkeeping, Peak Property Management, Kitchener, ON, 01/01/10 - 12/31/10, Prepared and managed both operating and capital budgets, Built strong relationships with landlords, tenants and contractors, Dealt with tenant issues in a timely and effective manner, Managed and led a team of building operations and administrative staff, Monthly/Quarterly reporting and prepared purchase orders for processing, Conducted building inspections, Screened incoming mails and phone calls, Recommended and implemented policies and procedures to increase efficiencies of the office
- Customer Service Representative, TD Bank, Kitchener, ON, 01/01/09 - 12/31/09, Created an exceptional client experience by proactively engaging with clients to understand and meet their immediate day to day banking needs, Actively identified opportunities to deepen the client's relationship with TD and to positively promote TD's products and services, Worked as part of a team to ensure the client is receiving the most appropriate advice and introduce them to appropriate colleagues, Demonstrated the benefits and encouraged clients to use alternate ways to bank such as Bank Machines, Telephone Banking, Mobile and Online Banking, Resolved client problems quickly and/or refer to colleagues as appropriate, Worked accurately and efficiently in a multi-tasking environment where high attention to detail was required in order to balance cash, credits and other monetary transactions, Kept up to date on TD products and services, programs, policies and procedures, Ensured that security measures are in place at all times, Performed additional duties as required
- Customer Service Representative, Staples Business Depot, Kitchener, ON, 01/01/08 - 12/31/08, Ensured exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders, Assisted in the resolution of customer complaints, returns and exchanges, Responded to and directed where necessary, customer inquiries related to copy and technology services, Answered telephones and qualified and directed customers as required, Followed all correct cash register operations as well as maintained SKU integrity when entering services into the register, Maintained loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products, Properly secured company funds and physical inventory at all cash stations, Ensured accuracy of customer orders by spot checking throughout processing, Completed and balanced all daily cash register paperwork and obtained verification, Followed proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly, Stocked and maintained front-end racks/shelves and merchandise areas as assigned, Monitored stock levels of front end paper supplies, register rolls, shopping bags, etc., Well familiar with company policies and procedures relevant to this position as outlined in the training checklist, Identified and communicated suggestions for improvements in all areas of business, Maintained a safe working environment and followed all company protocols for safety
Languages
Arabic
Full Professional
Timeline
Car Salesperson
Guelph Hyundai
06.2024 - 02.2025
Owner
Monarch Auto Sales Inc.
01.2018 - 12.2023
Seasonal Freelance
Self Employed Services
01.2015 - Current
Administration/Bookkeeping/Sales
Mat's Auto Sales
01.2015 - 01.2018
Administration/Bookkeeping
Peak Property Management
01.2010 - 12.2010
Customer Service Representative
TD Bank
01.2009 - 12.2009
Customer Service Representative
Staples Business Depot
01.2008 - 12.2008
Business Administration Accounting Diploma - Business Administration Accounting
Conestoga College
OMVIC Certification -
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