Summary
Overview
Work History
Education
Skills
Timeline
Abdullah Mahmood

Abdullah Mahmood

Oakville,ON

Summary

Highly motivated and detail-oriented individual with a 2-year diploma in Office Administration, extensive knowledge of administrative duties, nearly 2 years experience in data entry, and 3 years of customer service experience looking to find a suitable role where I can dispense my knowledge and experience in order to help your company succeed with its goals and purpose.

Overview

4
4
years of professional experience

Work History

Student Recruitment Officer

Sheridan College
11.2021 - 06.2022
  • Manage and supervise an admission department organization for student ambassadors.
  • Assist current multicultural student's mentors to become student ambassadors and leaders to new incoming freshman.
  • Provide backup support for admissions and registration functions requiring knowledge of appropriate PeopleSoft applications and automate registration systems.
  • Design and prepare PowerPoint presentations, brochures, posters, flyers, etc.
  • Assist students and families through the application process, registering for classes, and answer questions regarding FAFSA.

Data Entry Clerk

Applied Industrial Technologies
03.2020 - 06.2021
  • Corrected data entry errors to prevent duplication or data degradation.
  • Created and maintained data entry logs to track data entry activities.
  • Collated and organized data entry documents into filing systems for easy access.
  • Analyzed current data records to provide detailed reports.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed data entry protocols, rules and regulations.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Customer Service Representative

Fortinos Supermarket
09.2018 - 01.2020
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Diploma - Office Administration

Sheridan College Institute of Technology And Advanced Learning, Oakville, ON
04.2022

Skills

    • Office Operations
    • Payments Posting
    • Accounts Payable and Accounts Receivable
    • Microsoft Office
    • Data Communications
    • Office Supplies and Inventory
      • Customer Retention
      • Transactions Reconciliation
      • Recruitment and Retention Strategies
      • Outreach Activities
      • Employee Performance Reviews

Timeline

Student Recruitment Officer - Sheridan College
11.2021 - 06.2022
Data Entry Clerk - Applied Industrial Technologies
03.2020 - 06.2021
Customer Service Representative - Fortinos Supermarket
09.2018 - 01.2020
Sheridan College Institute of Technology And Advanced Learning - Diploma, Office Administration

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Abdullah Mahmood