Abdullah Mahfuz
Winnipeg,MB
Overview
2
2
years of professional experience
1
1
Certification
Work History
OUTBOUND SALES REPRESANTATIVE
DECO Windshield Repair
11.2023 - Current
- Initiated and executed outbound sales strategies to promote windshield replacement services, consistently meeting or exceeding sales targets by 60%.
- Leveraged in-depth product knowledge to effectively communicate the features, benefits, and quality of windshield replacements to potential customers.
- Collaborated with the installation team to ensure accurate scheduling and timely completion of windshield replacements, fostering customer satisfaction and loyalty.
SITE OPERATOR
DECO Windshield Repair
01.2023 - 11.2023
- Consistently ranked within the top 5 site operators in the territory, showcasing a relentless drive and consistent performance in exceeding sales targets.
- Successfully upsold Repair Plans with initial service repair, maintaining a commendable 54% upselling rate throughout the season.
- Achieved an impressive milestone of selling 128 repair plans within a span of just 2 months, showcasing exceptional sales acumen and customer relationship-building skills.
- Sustained an average invoice value of $118.74 throughout the season, indicating adeptness in consistently driving sales and maximizing revenue per transaction.
- Maintained a commendable 49% completion rate for MPI glass replacement claim referrals.
CUSTOMER SERVICE REPRESENTATIVE
Domino's
08.2021 - 02.2022
- Provided exceptional customer service in a fast-paced environment, handling inquiries, order processing, and resolving issues promptly, resulting in a 40% increase in customer satisfaction.
- Demonstrated strong product knowledge, effectively explaining menu items, promotions, and handling customer inquiries related to orders.
- Efficiently managed high call volumes, ensuring timely and accurate order-taking while maintaining a friendly and professional demeanor.
Education
Bachelor of Arts - Economics & Management
University of Manitoba
05.2024
Skills
- Lead sourcing and outbound sales
- Excellent verbal and written communication skills
- Leadership
- Strong problem-solving abilities
- Ability to work effectively in a fast-paced environment
- Outstanding customer service and interpersonal skills
- Negotiation
- Advanced computer skill
- Attention to Details
- Digital Marketing & Social Media Automation
Certification
- Social Media Marketing Certification- Hootsuite
- Email Marketing Certification- Hubspot
- Digital Marketing Certification- Stukent
- Mimic Pro SEO Certification- Stukent
- Fundamental of marketing - Google
- Class 5 Motor vehicle License
- The Founder's Journey - Ivey Business School
Timeline
OUTBOUND SALES REPRESANTATIVE
DECO Windshield Repair
11.2023 - Current
SITE OPERATOR
DECO Windshield Repair
01.2023 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
Domino's
08.2021 - 02.2022
Bachelor of Arts - Economics & Management
University of Manitoba
Similar Profiles
Dawson FerrabyDawson Ferraby
Windshield Repair Technician at DECO Windshield RepairWindshield Repair Technician at DECO Windshield Repair
Daksh DeepDaksh Deep
Site Operator at DECO Windshield RepairSite Operator at DECO Windshield Repair
Prayrit SetiaPrayrit Setia
Windshield Repair Technician at DECO Windshield RepairWindshield Repair Technician at DECO Windshield Repair
Mason YipMason Yip
Site Operator at DECO Windshield RepairSite Operator at DECO Windshield Repair
Anthony SmaldonAnthony Smaldon
FamCare Administrator/CFSIS Clerk at Peguis Child and Family ServicesFamCare Administrator/CFSIS Clerk at Peguis Child and Family Services