Abdullah Haider
Edmonton,AB
Summary
Young and motivated professional eager to apply with 3 years experience in lower management and two years as a security guard in healthcare and commercial fields, with one year as a Team Lead in a high-risk position. Adept at maintaining and reinforcing company growth by keeping good relations with clients and employees alike. Expert problem-solver and planner with demonstrated business leadership skills.
Overview
7
7
years of professional experience
Work History
Mobile Security Guard, Team Lead
Paladin Security
08.2022 - Current
- Managed a team of mobile guards, responsible for all sites in Edmonton under company contract.
- Managed time efficiently to complete all tasks within deadlines.
- Responded and took charge of emergencies and backup requests and followed appropriate protocols.
- Learned to communicate and perceive client needs, ensured accurate documentation of any site incidents.
- Maximized personal development by interacting with vulnerable individuals and taking appropriate actions to de-escalate and secure client sites.
- Paid attention to detail while completing assignments.
- Learned to take control of situations as a lone worker and remained perceptive when requested to respond.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions in stressful situations
- Developed and maintained courteous and effective working relationships.
- Resolved problems, provided feedback on changes to sites or runsheets.
Field Support Unit (Healthcare)
Paladin Security
05.2022 - 08.2022
- Responded to Operations requests to provide additional support to hospitals
- Strictly followed site policies and adhering to healthcare facility requirements and protocols
- Successfully managed to de-escalate, manage and restrain individuals under discretion of healthcare staff.
- Learned different team dynamics and site layouts due to nature of the position
Call Center Operator
Reliance Home Comfort
04.2021 - 07.2021
- Delivered excellent customer service and ensured customer satisfaction during employee strikes
- Tasked with troubleshooting client equipment and scheduling appropriate contractors to requested areas.
OneTHP Support
Trillium Health Partners
08.2020 - 12.2020
- Responsible for training healthcare staff and maintaining the new EPIC patient identification system
- Delivered reliable support to healthcare staff in need.
Senior Supervisor
Tim Hortons
03.2017 - 08.2020
- Managed a team of five employees during afternoon and evening shifts.
- Ensured employees were allocated across stations in the most efficient way possible
- Maximized time efficiency by adhering to a timely checklist, ensuring all products were fresh and appropriately stocked.
- Entrusted with locking the restaurant after closing.
- Responsible for counting money in the tills, confirming that the balances are accurate and inputting information for bank deposits.
Education
Bachelors In Business Administration - Accounting
Northern Alberta Institute of Technology (NAIT)
Edmonton, ABBiomedical Sciences (Discontinued) - Biochemistry And Molecular Biology
Toronto Metropolitan University
Toronto, ON05.2022
High School Diploma -
Clarkson Secondary School
Mississauga, ON06.2020
Skills
- Team Leadership / Motivation
- Proficient in microsoft office
- Financial administration
- Performance monitoring
- Time Management
- Organizational Skills
- Risk Management
- Quality Assurance
- Customer Service
- Decision Making
- Strategic Planning
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Norwegian
Elementary
Punjabi
Limited Working
Timeline
Mobile Security Guard, Team Lead
Paladin Security
08.2022 - Current
Field Support Unit (Healthcare)
Paladin Security
05.2022 - 08.2022
Call Center Operator
Reliance Home Comfort
04.2021 - 07.2021
OneTHP Support
Trillium Health Partners
08.2020 - 12.2020
Senior Supervisor
Tim Hortons
03.2017 - 08.2020
Bachelors In Business Administration - Accounting
Northern Alberta Institute of Technology (NAIT)
Biomedical Sciences (Discontinued) - Biochemistry And Molecular Biology
Toronto Metropolitan University
High School Diploma -
Clarkson Secondary School
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