Abdullah Chodhary
Scarborough,ON
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Manager of Business Development and Sales
Insight Travels & Tours
Lahore , Punjab
2018.11 - 2024.06
- Identified areas for improvement in operational processes and developed solutions to enhance efficiency.
- Created and maintained relationships with key clients, partners, vendors, and industry professionals.
- Organized business development initiatives such as trade shows, conferences, seminars, workshops and other events.
- Monitored market trends, customer feedback, and competitor activities to identify opportunities for growth.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
Relationship Manager
Faysal Bank
Haroon Abad , Punjab
2017.11 - 2018.05
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Addressed customer questions and concerns regarding products and services.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
Business Developement Banker
Bank AL Habib LTD
Haroon Abad , Punjab
2016.11 - 2017.11
- Performed special services for customers, ordering bank cards and checks.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Ensured compliance with all regulatory requirements during the process of account opening and management.
Cashier
lasani electronics Haier store
Lahore , Punjab
2012.08 - 2016.10
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Discounted purchases by scanning and redeeming coupons.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
Education
Certificate - Tourism -Travel Studies
The Tourism Development Corporation of Punjab LTD.
Lahore2018-10
Certificate - Trainers Program
State Bank Of Pakistan
Bahawalpur2018-02
Bachelor of Arts - English Literature and Creative Writing
The Islamia University
Bahawalpur2014-06
Skills
- Policy Enforcement
- Employee engagement
- Staff Training and Development
- Scheduling proficiency
- Sales and Marketing
- Technical knowledge
- Employee Motivation
- Project Management
Timeline
Manager of Business Development and Sales
Insight Travels & Tours
2018.11 - 2024.06
Relationship Manager
Faysal Bank
2017.11 - 2018.05
Business Developement Banker
Bank AL Habib LTD
2016.11 - 2017.11
Cashier
lasani electronics Haier store
2012.08 - 2016.10
Certificate - Tourism -Travel Studies
The Tourism Development Corporation of Punjab LTD.
Certificate - Trainers Program
State Bank Of Pakistan
Bachelor of Arts - English Literature and Creative Writing
The Islamia University
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