Abdullah Cheema
Toronto
Summary
Service professional with strong background in managing service teams and operations. Known for effective problem-solving and improving service processes. Focuses on team collaboration and delivering consistent results, adaptable to changing needs. Skilled in conflict resolution and operational efficiency.
Overview
3
3
years of professional experience
Work History
SERVICE SUPERVISOR
PIZZA PIZZA
04.2023 - Current
- Redesigned shift schedules and POS processes to streamline order fulfillment operations, resulting in a 20% rise in income.
- Coordinated a thorough training program for all employees in customer service, which increased customer satisfaction by 25% in just two years.
- Implemented daily huddles and real-time performance dashboards that increased operational flow by 30%.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Office Coordinator
Kelen Immigration Services Inc.
11.2022 - 04.2023
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing client inquiries and resolving issues promptly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
STUDENT ADMISSION ASSISTANT
SENECA COLLEGE
12.2021 - 10.2022
- Assisted over 500+ prospective students and parents via phone, email, and in-person during peak admission seasons.
- Responded to inquiries with a 24-hour turnaround time, helping maintain a 90%+ satisfaction rate on internal service feedback.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma - Accounting
SENECA COLLEGE
01.2023
Skills
- Advanced Microsoft Office
- Critical thinking
- Google Sheets
- Quickbooks
- SAP
- SAGE
Timeline
SERVICE SUPERVISOR
PIZZA PIZZA
04.2023 - Current
Office Coordinator
Kelen Immigration Services Inc.
11.2022 - 04.2023
STUDENT ADMISSION ASSISTANT
SENECA COLLEGE
12.2021 - 10.2022
Diploma - Accounting
SENECA COLLEGE
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