ABDULLAH BIN USMAN
mississauga,Ontario
Summary
Dedicated and adaptable professional with a passion for delivering exceptional service in dynamic environments. With a background in customer-centric roles Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Al Kabab Catering and Takeout
09.2023 - Current
- Managed orders, customer service, preparation of meals and kitchen logistics
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Customer Service Cashier
Roasters
Islamabad
01.2022 - 12.2023
- (Hotel management, steaks pasta prep, kitchen operation time management)
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Answered customers' questions and provided information on store procedures or policies.
Chef De Partie
OMG Fast Food chain
Islamabad
01.2022 - 12.2022
- (Grilling, sauce prep, cutting, frying, customer dealing)
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Kept up-to-date with current culinary trends in order to create innovative dishes for customers.
- Trained kitchen workers on culinary techniques.
Marketing Manager
studennect
Islamabad, Punjab
01.2021 - 07.2022
- Developed and managed digital marketing campaigns.
- Generated ideas to increase sales through creative promotions.
- Developed social media marketing strategies to help brand company and increase sales.
Marketing Executive
Headway academy
Rawalpindi, Punjab
02.2020 - 08.2021
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
- Provided mentorship and training to junior marketing staff to develop their skills and expertise.
- Developed and implemented marketing strategies to increase brand awareness and sales.
Education
Diploma - Culinary Arts
College of Tourism and Hotel Management
01.2023
A levels - Economics, Urdu Language, Business Studies
Westminster International
01.2022
O levels - Physics, Mathematics, Chemistry, Computer Science
Benchmark School System
01.2020
Skills
- Scheduling
- Complaint resolution
- Account updating
- Customer relationship management (CRM)
- Multi-task management
- Calendaring
Accomplishments
- First Position, Westminster intra college cooking contest, 05/01/21
- President, Westminster culinary arts club
- Food safety level 2
- COTHM Culinary Arts fair, Lahore, 05/01/23
Timeline
Customer Service Representative
Al Kabab Catering and Takeout
09.2023 - Current
Customer Service Cashier
Roasters
01.2022 - 12.2023
Chef De Partie
OMG Fast Food chain
01.2022 - 12.2022
Marketing Manager
studennect
01.2021 - 07.2022
Marketing Executive
Headway academy
02.2020 - 08.2021
Diploma - Culinary Arts
College of Tourism and Hotel Management
A levels - Economics, Urdu Language, Business Studies
Westminster International
O levels - Physics, Mathematics, Chemistry, Computer Science
Benchmark School System
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