Hi, I’m
ABDULLAH ALZAMANI
Pitt Meadows
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
3
years of professional experience
Work History
Apple One
Refurbishing Technician
07.2017 - 03.2018
Job overview
- Kept accurate records of refurbished devices, enabling effective inventory management and tracking.
- Conducted regular equipment maintenance for maximum reliability and reduced downtime.
- Solved challenging technical problems by researching solutions using available resources such as manuals, online forums, and colleagues'' expertise.
- Collaborated with team members to share knowledge, troubleshoot complex issues, and improve overall performance.
T&N Games
Customer Service Representative
05.2016 - 06.2017
Job overview
- Operated the cash register, handled cash and performed credit and debit transactions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Esso Gas Station
Customer Service Representative
01.2016 - 05.2016
Job overview
- Provided excellent customer service by performing cash and credit/debit transactions in store and at the gas pump
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Staples
Shipper and Receiver
01.2015 - 11.2015
Job overview
- Worked closely with duty managers, customer service and sales representatives and other departments if needed
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
Education
Port Moody Secondary SchoolPort Moody, B.C
High School Diploma
01.2015
Worldhost Training ServicesBurnaby, B.C.
Fundamentals workshop
01.2016
St. John Ambulance
Emergency First Aid for Industry
01.2016
Skills
- Strong organizational skills
- Effective team collaboration
- Customer service
- Effective time management
- Committed to continuous learning
- Critical thinking
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Refurbishing Technician
Apple One
07.2017 - 03.2018
Customer Service Representative
T&N Games
05.2016 - 06.2017
Customer Service Representative
Esso Gas Station
01.2016 - 05.2016
Shipper and Receiver
Staples
01.2015 - 11.2015
Worldhost Training Services
Fundamentals workshop
St. John Ambulance
Emergency First Aid for Industry
Port Moody Secondary School
High School Diploma
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