ABDULLAH AHMADZAI
ON
Summary
Highly experienced Security Operations Manager with over six years of expertise managing mobile teams, GSOCC operations, retail and condo security, and national security deployment for iGuard360. Adept at coordinating region-wide staffing for over 470 guards, overseeing client relations, supervising emergency response, and leading strategic security programs across Ontario, Ottawa, and British Columbia.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
iGuard360 Security
01.2024 - Current
- Direct regional operations across Ontario, Ottawa, and British Columbia, overseeing all mobile patrol teams, GSOCC dispatchers, client account managers, and retail/commercial/condo sites.
- Manage a workforce of over 470 guards, ensuring operational consistency, staff performance, and shift integrity.
- Lead executive meetings with high-profile clients, customize site SOPs, and audit operational KPIs to ensure service delivery excellence.
- Liaise with law enforcement and emergency responders during critical incidents across zones.
- Coordinate national scheduling, payroll correction reviews, guard disciplinary actions, and workforce planning strategies.
Supervisor Close Protection ( Casual)
Avante Security
, ON
01.2022 - Current
- Executed executive protection and close escort services for VIP clients in high-risk situations.
- Orchestrated client transportation logistics, including pickup, drop-off, and route safety across GTA.
- Led protection teams while managing responses to real-time threats effectively.
- Upheld strict confidentiality and maintained professionalism under pressure.
- Completed advance site evaluations to assess threats and enforce security measures.
- Partnered with law enforcement for proactive threat management and response initiatives.
- Educated junior staff on close protection procedures and emergency response techniques.
Operations Coordinator
iGuard360 Security
05.2023 - 01.2024
- Monitored contract compliance and scheduling across multiple municipalities.
- Improved shift stability by reducing absenteeism through proactive communication with team leads.
- Supported field supervisors with critical escalations and scheduled on-call support rotations.
Operations Supervisor
iGuard360 Security
10.2021 - 05.2023
- Oversaw daily operations for 300+ staff members and supported multiple site inspections weekly.
- Streamlined GSOCC communications and reduced dispatch delays through new escalation routing procedures.
- Conducted mobile patrol debriefs and trained new team leads on operational risk zones.
Respite Security Supervsior
ASP Security
01.2021 - 03.2022
- Supervised security teams at City of Toronto respite and shelter sites to ensure safety compliance.
- Provided direct oversight of site security personnel, maintaining professional conduct and proper documentation.
- Responded effectively to high-risk incidents, de-escalating situations involving mental health or aggressive behavior.
- Collaborated with Toronto Police, paramedics, and shelter staff to coordinate emergency responses and care plans.
- Maintained thorough incident reports and daily activity logs for management review and city audits.
- Trained new guards on protocols, mental health response techniques, and trauma-informed care practices.
- Ensured completion of access control measures, client safety checks, and routine patrols as per contract standards.
- Participated in weekly operations meetings, reporting on site performance and addressing staff concerns.
Mobile Patrol Supervisor
iGuard360 Security
01.2021 - 10.2021
- Directed mobile patrol units during overnight operations across downtown and suburban zones.
- Ensured timely alarm response, vehicle readiness, route completion, and shift documentation compliance.
Scheduler
iGuard360 Security
03.2020 - 01.2021
- Created detailed daily and weekly staff deployment plans for 200+ security professionals across various shifts.
- Provided live coverage solutions during absenteeism, illness, or emergency posts.
- Assisted payroll department by correcting time discrepancies and logging hours per union rules.
Security Guard
iGuard360 Security
01.2018 - 03.2020
- Patrolled high-traffic retail and residential buildings, monitored CCTV, and documented security risks.
- Responded to medical emergencies, fire alarms, and unauthorized entries while maintaining control and professionalism.
- Maintained access logs, incident reports, and guest pass procedures with accuracy.
Education
Bachelor of Arts - Criminology
University of Waterloo
09.2024
Police Foundations Diploma -
Sheridan College
09.2021
Ontario Secondary School Diploma -
Bramalea Secondary School
06.2018
Skills
- Workforce leadership
- GSOCC and dispatch operations
- Mobile patrol and emergency response
- Retail, condo, and commercial security
- Staff scheduling and optimization
- Multi-province operations oversight
- Client relationship management
- Incident reporting and compliance
- Training and coaching
- Disciplinary action management
- Event security
- Close protection
Certification
- Ontario Dual Security Licence, Valid
- Firearm Licence, Certified for Armed Security Duties
- First Aid & CPR, WSIB Approved
- Use of force Handcuffs & Baton
- MOAB
- Smart Serve
Timeline
Operations Manager
iGuard360 Security
01.2024 - Current
Operations Coordinator
iGuard360 Security
05.2023 - 01.2024
Supervisor Close Protection ( Casual)
Avante Security
01.2022 - Current
Operations Supervisor
iGuard360 Security
10.2021 - 05.2023
Respite Security Supervsior
ASP Security
01.2021 - 03.2022
Mobile Patrol Supervisor
iGuard360 Security
01.2021 - 10.2021
Scheduler
iGuard360 Security
03.2020 - 01.2021
Security Guard
iGuard360 Security
01.2018 - 03.2020
Bachelor of Arts - Criminology
University of Waterloo
Police Foundations Diploma -
Sheridan College
Ontario Secondary School Diploma -
Bramalea Secondary School