Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABDULJABBAR ABDURASID

Kitchner,ON

Summary

A System Engineer and Technical Support Officer with a track record of maximizing network performance and system optimization. Adapted to providing integral technical support and troubleshooting issues related to hardware and software.

Overview

5
5
years of professional experience

Work History

M365 SUPPORT ENGINEER

UPWORK
Remote
11.2023 - 01.2024
  • Provided efficient and courteous customer service
  • Kept up-to-date with industry changes and focused on learning new skills
  • Resolved issues related to Mail-flow, Shared Mailbox, Distribution list, User Mailbox, Anti-spam, Anti-malware, Security and Compliance, data loss prevention, and migration issues within a Microsoft tenant
  • Created and licensed users with a Microsoft tenant
  • Managed and synced users from an On-premise AD environment
  • Managed Identities and Synchronization between the Microsoft Cloud and the On-Premise Environment
  • Resolved Outlook issues
  • Designed and implemented migrations to and from Exchange Online from source Exchange environments
  • Maintained the corporate email system, including account management and email archival
  • Performed calendar sharing in MS Office 365 environment
  • Responded promptly to meet customer needs and resolve problems.

M365 SUPPORT ENGINEER

TEK EXPERTS
Victoria Island, Lagos
04.2022 - 06.2023
  • Always provided efficient and courteous service to customers
  • Focused on learning new skills and staying updated with industry changes
  • Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution list, User Mailbox, Anti-spam, Anti-malware, Security and Compliance, data loss prevention, and migration issues that could occur within a Microsoft tenant
  • User creation and licensing with a Microsoft tenant
  • Managing and syncing users from an On-premise AD environment
  • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premise Environment
  • Able to resolve Outlook issues
  • Knowledge of Power shell scripts
  • Able to design and implement migrations to and from Exchange Online from source Exchange environments
  • Can Maintain the corporate email system, including account management and email archival
  • Perform calendar sharing in MS Office 365 environment
  • Responded quickly to meet customer needs and resolve problems.

SUPPORT ENGINEER

TD PLUS
Gbagada, Lagos
04.2021 - 04.2022
  • An authorized service center for repairs of DELL, HP, ASUS, and LENOVO systems which include laptops, desktops, monitors, printers, and AIO in which I make repairs and maintenance of laptops, desktops, and AIO as an authorized service support engineer both in-warranty and out of warranty PCs, desktops, laptops, AIOs
  • Inspection of systems, diagnosing faults, and developing optimal solutions
  • Requesting OME parts from DELL, HP, ASUS, and Lenovo and replacement of faulty equipment in a system
  • Selected electronic equipment, components, or systems to meet functional specifications
  • Handled service requests, tracking and prioritizing issues based on the level of need to streamline problem resolution
  • Conducted tests of components and systems to evaluate performance and identify concerns
  • Supported staff to ensure they maximize productivity in using IT-related devices within the office
  • Coordinated enterprise infrastructure hardware and software installations and upgrades.

IT MANAGER

SATGURU TRAVELS AND TOURS
Ikeja, Lagos
12.2019 - 02.2021
  • Creation and Management of Staff credentials on Active Directory and Microsoft Platforms
  • Performing Network Maintenance and system upgrade including service packs, patches, hotfixes, and security configuration
  • Assisted in troubleshooting computer hardware and giving detailed reports to the Head of the department
  • End User Technical support for MS Office 365 using Microsoft Exchange Admin Center
  • Monitoring the day-to-day running, troubleshooting, maintenance, and office IT devices
  • Preparation of reports by collecting and analyzing clients' challenges to proffer future solutions to issues that may arise
  • Procurement of equipment
  • Technical support & advice to all the staff
  • Opening of account to new staff
  • Monthly backup of files
  • Computer repair and maintenance
  • Hardware and software installation.

GRADUATE TRAINEE

ICST SOLUTIONS LTD
Ikoyi, Lagos
03.2019 - 11.2019
  • Testing of the network (drive test)
  • Computer maintenance and repair
  • Hardware and software installation
  • Technical support to all the staff.

Education

Virtual Reality Production

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
08-2024

HIGHER NATIONAL DIPLOMA IN COMPUTER ENGINEERING -

LAGOS STATE POLYTECHNIC
09.2018

NATIONAL DIPLOMA IN COMPUTER ENGINEERING -

LAGOS STATE POLYTECHNIC
10.2015

Skills

  • Technical Support
  • Hardware and Software Installation
  • Technical Documentation
  • Operating Systems
  • Remote Support
  • Customer Education
  • Troubleshooting
  • System Configuration
  • Problem Diagnostics
  • Adaptability and Flexibility
  • Programming/Scripting
  • Remote Assistance
  • User Support
  • Application Installations
  • Debugging
  • Troubleshooting and Diagnostics

Timeline

M365 SUPPORT ENGINEER

UPWORK
11.2023 - 01.2024

M365 SUPPORT ENGINEER

TEK EXPERTS
04.2022 - 06.2023

SUPPORT ENGINEER

TD PLUS
04.2021 - 04.2022

IT MANAGER

SATGURU TRAVELS AND TOURS
12.2019 - 02.2021

GRADUATE TRAINEE

ICST SOLUTIONS LTD
03.2019 - 11.2019

Virtual Reality Production

Conestoga College Institute of Technology And Advanced Learning

HIGHER NATIONAL DIPLOMA IN COMPUTER ENGINEERING -

LAGOS STATE POLYTECHNIC

NATIONAL DIPLOMA IN COMPUTER ENGINEERING -

LAGOS STATE POLYTECHNIC

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ABDULJABBAR ABDURASID