Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ABDULHAY SALAH

OTTAWA

Summary

Dynamic and dedicated hospitality professional with over 5 years of hands-on experience in hotel operations, restaurant supervision, private transportation, and maintenance. Proven track record at Hilton Garden Inn, where I specialize in overnight guest support, problem-solving, and maintaining high standards of safety, cleanliness, and customer satisfaction. Adaptable and self-motivated, with strong interpersonal and organizational skills, and the ability to work independently in fast-paced environments. Skilled in conflict resolution, multitasking, and responding to guest needs with professionalism and care. Proficient in Microsoft Word and Excel, and known as a quick learner, team player, and reliable contributor to smooth operations and exceptional service delivery.

Overview

9
9
years of professional experience

Work History

Housekeeping & Houseman

Hilton Garden Inn – Ottawa Airport
05.2023 - Current
  • Perform overnight housekeeping duties, ensuring all guest rooms, public areas, and facilities are maintained to Hilton brand standards.
  • Provide after-hours support for guests, including special requests like extra bedding, room resets, and amenities..
  • Respond to guest issues and service calls independently, including late check-ins, maintenance concerns, and room relocations.
  • Monitor and address security and noise complaints, taking proactive steps to ensure a safe and peaceful environment for all guests.
  • Act as overnight point of contact, collaborating with the front desk and security when needed to resolve urgent matters.
  • Complete nightly checklists and reports, assisting with overnight operational duties, and preparing for the morning team.
  • Maintain detailed logs of guest interactions and incidents to support continuity between shifts.
  • Contribute to a positive guest experience by remaining calm, professional, and helpful under pressure.

Restaurant Supervisor

Fasika Ethiopian Restaurant
02.2019 - 03.2023
  • Supported the Restaurant Manager in overseeing daily operations, ensuring high-quality service and smooth coordination between front-of-house and kitchen staff.
  • Greeted and assisted guests, addressing complaints or special requests professionally to ensure complete customer satisfaction.
  • Led shift operations and delegated tasks to team members to maintain efficiency during busy periods.
  • Handled inventory management, coordinated with suppliers, and ensured timely restocking of food, beverages, and supplies.
  • Monitored food safety, hygiene, and cleanliness protocols to comply with local regulations.
  • Played a key role in maintaining a welcoming, well-organized dining environment and supporting the success of daily service.

Private Driver /Shuttle Van Driver

Independent Contractor – Private Tour & Transport
01.2018 - 12.2018
  • Provided professional and personalized transportation services for private clients, including tourists, business travelers, and event guests.
  • Drove clients safely across multiple cities such as Addis Ababa, Adama, Debre Birhan, Hawasa, and Bahir Dar, often covering long-distance travel for countryside tours.
  • Ensured punctual, courteous, and customer-focused service, adapting to different client needs and travel plans.
  • Supported multi-day travel and tour logistics, including accommodation coordination and route planning.
  • Maintained vehicles in excellent condition, conducted regular inspections, and ensured passenger safety at all times.
  • Assisted non-local and international guests with basic local guidance, enhancing their travel experience in Ethiopia.
  • Collaborated with private business owner to manage booking schedules and customer requests effectively.

Maintenance Technician – Independent Contractor

Self-employed Contractor Work
01.2016 - 12.2018
  • Provided on-call maintenance services to local residents and small businesses.
  • Diagnosed and repaired minor electrical issues, including faulty outlets, light fixtures, and switchboards.
  • Replaced and rewired basic household electrical components, ensuring safety and compliance.
  • Communicated directly with clients to assess problems, explain solutions, and complete work efficiently.
  • Maintained basic tools and equipment required for electrical and household repairs.
  • Delivered professional, affordable service with a focus on safety, reliability, and customer satisfaction.

Education

High School Diploma -

Adult High School
Ottawa, ON
06-2025

Certificates - Maritime Safety And Operations

Ethiopian Maritime Academy
Bahirdar, Ethiopia
06-2018

Skills

  • Outgoing and Personable:
    Naturally warm and friendly, with a talent for making guests feel welcome and valued in every interaction
  • Hardworking and Responsible:
    Known for dedication and always following through, trusted to handle tasks independently, especially during overnight shifts
  • Organizational Skills:
    Keep tasks, priorities, and physical spaces well-managed to ensure smooth operations and an efficient work environment
  • Quick Learner:
    Adapt to new procedures and tools quickly, requiring minimal training, and consistently performing at a high level
  • Teamwork and Collaboration:
    Work effectively with staff across departments, helping to create a positive team environment and unified guest service
  • Customer Service Excellence:
    Deliver respectful, prompt, and thoughtful service, resolving guest needs and creating positive experiences every time
  • Cash Handling & Financial Accuracy:
    Handle transactions with care and accuracy, supporting smooth operations and guest trust at front-of-house or service stations
  • Problem Solving:
    Stay calm under pressure and think clearly to resolve guest issues, technical problems, or operational challenges
  • Time Management:
    Balance multiple responsibilities without delay, especially important in solo or overnight shifts
  • Multitasking:
    Confidently manage various duties at once, from guest requests and cleaning to logging reports and safety checks
  • Adaptability:
    Easily adjust to different guest personalities, unexpected tasks, or fast-changing priorities
  • Attention to Detail:
    Spot and correct small issues before they become big ones, helping maintain high standards in cleanliness, service, and reporting
  • Responsibility and Reliability:
    Dependable and consistent, trusted by managers and guests to uphold standards and show up ready every shift
  • Communication Skills:
    Clear, respectful, and professional communicator — in person, on the phone, or in writing

Languages

English
Full Professional
Arabic
Limited Working
Amharic
Native or Bilingual

Timeline

Housekeeping & Houseman

Hilton Garden Inn – Ottawa Airport
05.2023 - Current

Restaurant Supervisor

Fasika Ethiopian Restaurant
02.2019 - 03.2023

Private Driver /Shuttle Van Driver

Independent Contractor – Private Tour & Transport
01.2018 - 12.2018

Maintenance Technician – Independent Contractor

Self-employed Contractor Work
01.2016 - 12.2018

High School Diploma -

Adult High School

Certificates - Maritime Safety And Operations

Ethiopian Maritime Academy

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ABDULHAY SALAH