ABDULHADI ALHAMWI
Bursa, Turkey.
Summary
Proven leader in the hospitality sector, notably at Tavuklarim Restaurant, where I spearheaded quality and service enhancements, significantly boosting customer satisfaction. Expert in staff training and POS software, my approach merges exceptional communication skills with rigorous health and safety standards, driving team coordination and operational efficiency.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Tavuklarim Resturant
10.2021 - Current
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Quality Inspector/Customer Service Team Leader
Al-Medina Restaurant
01.2019 - 09.2021
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced defects in production by implementing meticulous inspection processes and protocols.
- Collaborated with manufacturing team to ensure consistent quality standards across all products.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
Barista/ Team Member
Mado
06.2017 - 12.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Operated headset to take orders from drive-thru and entered into POS system directing them to pull forward to collect paymen.
Education
High School Diploma -
Abdulraouf Saeed Secondary School
Damascus, Syria.Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Communication Skills
- High Sales Skills
- Problem Solving Skills
- Health and safety standards
- Service quality enhancements
- POS software proficiency
- Schedule development
Languages
English
Turkish
Arabic
Timeline
Restaurant Supervisor
Tavuklarim Resturant
10.2021 - Current
Quality Inspector/Customer Service Team Leader
Al-Medina Restaurant
01.2019 - 09.2021
Barista/ Team Member
Mado
06.2017 - 12.2018
High School Diploma -
Abdulraouf Saeed Secondary School