Abdulaziz Ali
Grand Prairie,AB
Summary
Motivated and adaptable General Laborer with a strong work ethic and hands-on experience in warehouse operations, equipment maintenance, physical inspections, and material handling. Skilled in operating hand and power tools, maintaining cleanliness in work areas, and supporting team efficiency. Committed to workplace safety and meeting project deadlines with precision and reliability.
With solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PACKAGELINE
Mary Brown's Chicken & Taters
02.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed approximately 30 incoming calls.
General Laborer
THE BRICK
01.2022 - 08.2024
- Company Overview: The Brick is nationwide for selling high quality household furniture
- Ensured that all safety regulations were followed while working onsite
- Cleaned up job sites after completion of projects
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace
- Operated scanners, computers, and other equipment to track orders
- Packaged items carefully using protective materials like bubble wrap or foam sheets
- Loaded and unloaded trucks with hand-trucks, pallet jacks
- Unloaded shipments and placed items onto designated pallets or shelves
- Assisted in maintaining cleanliness and organization in the warehouse
- Ensured safe transport of materials by properly stacking and strapping items
- The Brick is nationwide for selling high quality household furniture
Stock Unloader
Friendship Supermarket
09.2017 - 12.2020
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Loaded packages onto pallets and into staging areas as directed.
Customer Service Representative
IOM
05.2016 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Computer Science
Mekele University
ETHIOPIA02.2015
Skills
- Equipment maintenance & repair
- Hand & power tools operation
- Material handling & organization
- Physical inspections & defect detection
- Safety compliance & workplace cleanliness
- Strong teamwork & adaptability
- Merchandising & product display setup
- Use of manual & power equipment (pallet jack, hand truck)
- Ability to lift heavy loads & perform physically demanding tasks
Certification
- H2S, 10/2024, Present
- CPR/AED, 10/2024, 10/2026
Accomplishments
- Ensured that all safety regulations were followed while working onsite.
- Cleaned up job sites after completion of projects.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Loaded and unloaded trucks with hand-trucks, pallet jacks.
- Unloaded shipments and placed items onto designated pallets or shelves.
- Assisted in maintaining cleanliness and organization in the warehouse.
- Ensured safe transport of materials by properly stacking and strapping items.
Languages
English
Professional Working
Somali
Native or Bilingual
Amharic
Full Professional
Timeline
PACKAGELINE
Mary Brown's Chicken & Taters
02.2025 - Current
General Laborer
THE BRICK
01.2022 - 08.2024
Stock Unloader
Friendship Supermarket
09.2017 - 12.2020
Customer Service Representative
IOM
05.2016 - 08.2017
Bachelor of Science - Computer Science
Mekele University
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