Hi, I’m
Abdulaziz Ali
customer service/ cashier
Grande Prairie,AB
Summary
With over 9 years of dedicated customer service experience at IOM, I hold certifications in H2S safety, CPR, and Basic Life Support (BLS) (CSTS). My expertise encompasses comprehensive workplace safety practices, ensuring adherence to the highest standards. My commitment to safety and my extensive experience make me an invaluable asset, consistently prioritizing the well-being of clients and colleagues.
Work History
IOMAddis Ababa, Bole
Customer Service Representative
04.2013 - 06.2024
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Makele University Ethiopia
Bachelor of Arts from Computer Science
04-2014
Skills
- Account Management
- Service Delivery Optimization
- Regulatory Compliance
- Complaint resolution
- Customer Needs Assessment
- Issue Escalation
Work Preference
Languages
Somali
Native language
English and Amharic
Elementary (A2)
A2
Certification
CPR, BLS, H2S, CSCT, CTHS, WHIMS
Interests
My career and develop my skills in a lot of different areas such as Customer service and data entry
Overview
5
5
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Software
MS Excel, Microsoft office Outlook
Timeline
Customer Service Representative
IOM
04.2013 - 06.2024
Makele University
Bachelor of Arts from Computer Science
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