Hi, I’m
Abdulaziz Ali
Calgary,AB
Summary
With over 9 years of dedicated customer service experience at IOM, I hold certifications in H2S safety, CPR, and Basic Life Support (BLS) (CSTS). My expertise encompasses comprehensive workplace safety practices, ensuring adherence to the highest standards. My commitment to safety and my extensive experience make me an invaluable asset, consistently prioritizing the well-being of clients and colleagues.
Work History
IOMAddis Ababa, Bole
Customer Service Representative
04.2013 - 06.2024
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Makele University , Ethiopia
Bachelor of Arts from Computer Science
04-2014
Skills
- Account Management
- Service Delivery Optimization
- Regulatory Compliance
- Complaint resolution
- Customer Needs Assessment
- Issue Escalation
Work Preference
Languages
Somali
Native language
English and Amharic
Elementary (A2)
A2
Certification
CPR, BLS, H2S, and CSCT, CTHS, PSEA REFRSH DEFINING SEXUAL MISCONDUCT, BASIC AAP, and ADVANCED SECURITY IN THE FIELD
Interests
My career and develop my skills in a lot of different areas such as Customer service and data entry
Timeline
Customer Service Representative
IOM
04.2013 - 06.2024
Makele University
Bachelor of Arts from Computer Science
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