I am an enthusiastic Training Facilitator / Project Manager dedicated to helping and managing employees to becoming more productive and successful. Focused on maximizing quality and service standards with hands-on support. Looking to bring 5 years of experience to a challenging new role. I am also a hardworking person well-versed in handling all support functions and managing communication between customers and organization. Skilled in identifying areas of focus.
• Development of training modules and workshops
• Assessing the skill level of employees and trainees
• Creating effective training materials
• Delivery training programs
• Documented class attendance and participation and provided feedback to management.
• Administered assessments before, during and after courses.
• Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
• Assessed skill gaps for employees and developed training courses to meet identified needs.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Compiled training handbook and related course materials.
• Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
• Developed Financial Literacy and Conflict Resolution Techniques training programs.