Summary
Overview
Work History
Education
Skills
Timeline
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Abdulahi Abdulahi

Etobicoke,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sutherland
06.2020 - 10.2023
  • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
  • Became the lead "go-to" person for new representative and particularly challenging calls as one of the company's mentors and trainers of both new and established employees
  • Helped company attain the highest customer service ratings
  • Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
  • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Kitchen

Burger king
06.2018 - 04.2020
  • Prepare food following specifications during or before unit operations
  • Measure all food items and portion them accurately
  • Ensure all foods are properly prepared in a timely manner
  • Apply kitchen equipment such as knives, whips, slicers, pots, warmers, ovens, pans, grills, and steamers in preparing food items
  • Ensure proper storage of food by maintaining the right temperatures
  • Keep all menu items fresh and ensure they retain original quality
  • Carry out opening, closing, and side work tasks as assigned following appropriate guidelines
  • Ensure equipment and workstation are adequately stocked, organized, and clean
  • Set up kitchen equipment and operate them
  • Take record of all waste on spoilage list and apply waste control guidelines.

Cashier

Taco bell
08.2017 - 03.2018
  • Greeted customers and assisted with purchases
  • Operated cash register, received and dispensed correct change to customers
  • Quickly and accurately processed meal orders while developing rapport with customers
  • Resolved customer needs using professionalism and sensitivity
  • Compared totals on cash register with amount of currency in register to verify balances.

Education

High School Diploma -

Holy names Catholic
Windsor, ON
06.2017

Skills

  • Able to communicate effectively with others built from 5 years of customer service experience
  • Applied various and suitable cooking techniques to prepare fast food and handled all order and beverages in given time period
  • Trained 3 employees on preparation and presentation of food

Timeline

Customer Service Representative

Sutherland
06.2020 - 10.2023

Kitchen

Burger king
06.2018 - 04.2020

Cashier

Taco bell
08.2017 - 03.2018

High School Diploma -

Holy names Catholic

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