Abdul Adil Hussain
Calgary,AB
Summary
A highly motivated Aeronautical Engineer from india with a solid foundation in aircraft structures, complemented by diverse professional experiences in customer service, process management, and technical roles. Equipped with a comprehensive understanding of aviation industry standards and procedures, gained through hands-on experience at Indigo Airlines and Cognizant Technologies. Proficient in aircraft maintenance regulations and adept at applying technical knowledge to ensure compliance and safety. Seeking to leverage skills in aircraft structures and industry insights to contribute effectively in a dynamic aerospace environment.
Overview
4
4
years of professional experience
Work History
Mobile Repair Technician
Cellrox
01.2023 - 12.2023
- Offered guidance to consumers on purchasing mobile phone accessories.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Streamlined parts ordering procedures, resulting in a more organized workflow and reduced downtime due to out-of-stock components.
Process Executive
Cognizant Technologies
09.2021 - 10.2022
- Collaborated closely with other departments for achieving operational excellence across the organization.
- Investigated basic issues and escalated more complicated concerns.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
Customer Service Officer
InterGlobe Aviations Ltd. "Indigo Airlines"
01.2020 - 12.2020
- Nature of duty was aircraft operation and customer service.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Post-Degree Certificate - Aircraft Structures Technician (AME-S)
Southern Alberta Institute Of Technology(SAIT)
Calgary, AB08.2024
Post-Degree Certificate - Quality Assurance - Manufacturing And Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2023
Bachelor of Science - Aeronautical Engineering
Mallareddy College of Engineering And Technology
HYDERABAD, TELANGANA05.2019
Skills
- Lean Six Sigma
- Time Management
- Modification and repair skills
- Design and analysis
- Quality assurance procedures
- Microsoft Office
- Strategic Planning
- Analytical Thinking
- Continuous Learning Attitude
- Manufacturing Processes
- Computer-Aided Design
- Structural analysis
Languages
English
Professional Working
Timeline
Mobile Repair Technician
Cellrox
01.2023 - 12.2023
Process Executive
Cognizant Technologies
09.2021 - 10.2022
Customer Service Officer
InterGlobe Aviations Ltd. "Indigo Airlines"
01.2020 - 12.2020
Post-Degree Certificate - Aircraft Structures Technician (AME-S)
Southern Alberta Institute Of Technology(SAIT)
Post-Degree Certificate - Quality Assurance - Manufacturing And Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Aeronautical Engineering
Mallareddy College of Engineering And Technology
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