ABDUL AARIF
Chennai,TN
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Resourceful Operations Executive with 10 years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
8
8
years of professional experience
Work History
Executive – Operations
Buzzworks Business Services Pvt Ltd
06.2022 - 04.2023
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in 45% retention rate increase.
- Implemented lean methodologies to identify areas of improvement, eliminate waste, and streamline operations for increased efficiency.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Implemented regular audits of grievance processes, identifying areas for improvement and maintaining compliance with regulations.
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Developed and executed strategic plans to achieve operational excellence across multiple departments.
- Implemented data-driven decision-making practices to drive continuous improvement initiatives.
- Improved employee engagement by developing training programs focused on skill development and career growth opportunities.
- Increased overall productivity through effective resource allocation, task prioritization, and workload management strategies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
Process Associate
Equites Small Finance Bank
02.2016 - 03.2020
- Optimized cash flow by accurately scheduling payments and negotiating favorable payment terms with vendors.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Ensured timely payments by monitoring accounts payable status and maintaining accurate records.
- Improved data quality by conducting thorough Jewelry Loan and source document verification and ensuring accurate data entry in electronic case report forms.Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Streamlined accounts payable processes for increased accuracy and faster payment turnaround times.
Customer Support Associate
Just Dial Pvt Ltd
03.2015 - 01.2016
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Played an instrumental role in updating and maintaining the company''s knowledge base to ensure easy access to accurate and current information for both customers and support staff.
Education
Associate of Applied Science - Diploma in Refrigeration And Air Conditioning
Tamil Nadu Open University
ChennaiNo Degree - Diploma in Computer Application (DCA)
Tamil Nadu Open University
ChennaiSSLC -
Vendhan Tutorial
01.2016
Skills
- Operational Excellence
- Business Analysis
- Organizational Development
- Logistics Management
- Workforce Planning
- Strategic planning and execution
- Team Leadership
- Operations Management
- Employee Relations
- Training and mentoring
- New Hire Onboarding
- Dispute Resolution
Languages
English
Full Professional
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Telugu
Professional Working
Urdu
Native or Bilingual
Timeline
Executive – Operations
Buzzworks Business Services Pvt Ltd
06.2022 - 04.2023
Process Associate
Equites Small Finance Bank
02.2016 - 03.2020
Customer Support Associate
Just Dial Pvt Ltd
03.2015 - 01.2016
Associate of Applied Science - Diploma in Refrigeration And Air Conditioning
Tamil Nadu Open University
No Degree - Diploma in Computer Application (DCA)
Tamil Nadu Open University
SSLC -
Vendhan Tutorial
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