Abdul Wahab
Mississauga,ON
Summary
A highly motivated person looking forward for a position. I am able to handle multiple tasks on a daily basis. I use a creative approach to problem solve. An dependable person who is great at time management. I have experience working as part of a team and individually. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Dispatch Manager
Premium Prime Solutions
Lahore
06.2020 - 07.2023
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Documenting productivity.
- Develops and executes strategic business plans, operational goals
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
CSR
Friendly Dispatch Services
LAHORE
01.2020 - 06.2020
- Provided customer service support to customers over the phone and by email.
- Scheduled truck drivers, delivery vehicles, best traffic routs, and ideal delivery windows and timeframes as necessary.
- Accepted consumer and business client phone calls and emails to coordinate delivery schedules and logistics.
- Generated bills of lading, freight invoices, and delivery receipts, while maintaining records of all transactions and delivers.
Assistant Transport Executive
AL-Raaziq International (PVT) LTD
LAHORE, PUNJAB
01.2019 - 12.2019
- Responsible for managing the execution, direction, and coordination of all transportation matters within the organization.
- Was part of team in transport routs plan and management.
- Maintained records of freight costs, transport activities and shipment documents.
- Resolved customer complaints related to logistics operations in a timely manner.
- Prepared reports on shipment status, delays, damages or any other issues related to transport operations.
Link Builder
Topspot Software House
LAHORE
07.2018 - 01.2019
- Help develop strategies to increase a company's online profile through marketing and promotions.
- Work as part of a team and independently, familiarity with social media sites, marketing skills, strong computer skills
- Building strategists work with web developers and web designers to ensure that online content will get a high ranking from search engines, as well as lots of links, so that they can boost web traffic and raise the profile of their company or specific products.
Sales Executive
Supply chain Logistic (PVT) LTD
LAHORE, PUNJAB
06.2017 - 06.2018
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities.
- Prepares reports by collecting, analyzing, and summarizing information.
- Responsible Business Plan.
- Managing Marketing Strategy
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Negotiated contracts with clients on behalf of the company.
Education
Bachelor of Arts - Arts And Sciences
University of Punjab
Lahore10-2016
I.COM - Bussiness
Punjab College Of Commerce
Lahore08-2008
Matriculation - Computer Science
ALIGARH PUBLIC SCHOOL
Lahore09-2006
Skills
- Daily reports
- Manpower planning
- Staff Training and Development
- Fleet dispatching
- Phone dispatch
- Route Planning
- Employee time records
- Strong leadership
Languages
English
Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
Affiliations
- Book Reading
- Sports
- Internet Surfing
Timeline
Dispatch Manager
Premium Prime Solutions
06.2020 - 07.2023
CSR
Friendly Dispatch Services
01.2020 - 06.2020
Assistant Transport Executive
AL-Raaziq International (PVT) LTD
01.2019 - 12.2019
Link Builder
Topspot Software House
07.2018 - 01.2019
Sales Executive
Supply chain Logistic (PVT) LTD
06.2017 - 06.2018
Bachelor of Arts - Arts And Sciences
University of Punjab
I.COM - Bussiness
Punjab College Of Commerce
Matriculation - Computer Science
ALIGARH PUBLIC SCHOOL
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