Summary
Overview
Work History
Education
Skills
Full Name
Timeline
Generic

Abdul Rafay

Ottawa,ON

Summary

Detail-oriented Customer Service Professional experienced in technical support and tutoring. Delivered exceptional service through strong leadership, communication skills, and a passion for technology and problem-solving. Maintained organization and punctuality while collaborating effectively in team environments.

Overview

3
3
years of post-secondary education
3
3
years of professional experience

Work History

Cashier

Popeyes
Ottawa, ON
06.2026 - Current
  • Handled customer transactions efficiently and accurately at a busy fast-food restaurant.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Assisted customers with menu selections and answered questions about food items.
  • Maintained cleanliness and organization of the cashier area throughout shifts.

Cashier / Social Media Manager / Cook

FS Foods Assistant (Family Business)
Ottawa, Canada
09.2024 - Current
  • Delivered excellent customer service and ensured satisfaction
  • Delivered exceptional customer service, fostering positive customer experiences
  • Ensured cleanliness of all work areas to meet health standards
  • Assisted in executing promotional campaigns to increase brand visibility and managed social media engagement

Waiter

Karahi point
Ottawa, ON
04.2026 - 09.2026
  • Provided excellent customer service in a fast-paced dining environment.
  • Took orders accurately and communicated them to the kitchen staff.
  • Handled customer inquiries and resolved dining issues promptly.
  • Managed table settings and ensured cleanliness throughout the restaurant.
  • Assisted in training new staff on service protocols and menu details.

Co-op Student (IT Support)

Santec Canada
Ottawa, Canada
02.2025 - 06.2025
  • Delivered technical support and troubleshooting to resolve user issues
  • Installed software on user devices
  • Supported IT operations by coordinating team tasks and daily activities

Volunteer

Stittsville Muslim Association
Stittsville, Canada
01.2024 - 02.2024
  • Facilitated reading and literacy development for children, enhancing their comprehension and engagement with texts.
  • Managed logistics for food distribution during community outreach initiatives.
  • Assisted in coordinating volunteer schedules for various community programs.
  • Organized community events to promote cultural awareness and engagement.

Education

Bachelor of Information Technology - Networking

Carleton University
Ottawa
09.2026 - 09.2026

High School Graduate -

Sacred Heart Catholic High School
Ottawa
11.2023 - 06.2026

Skills

  • Point of sale operation
  • Cash handling
  • Order processing
  • Customer experience
  • Promotional support
  • Team coordination
  • Problem resolution
  • Task prioritization
  • Point of sale
  • Communication skills

Full Name

Abdul Rafay

Timeline

Bachelor of Information Technology - Networking

Carleton University
09.2026 - 09.2026

Cashier

Popeyes
06.2026 - Current

Waiter

Karahi point
04.2026 - 09.2026

Co-op Student (IT Support)

Santec Canada
02.2025 - 06.2025

Cashier / Social Media Manager / Cook

FS Foods Assistant (Family Business)
09.2024 - Current

Volunteer

Stittsville Muslim Association
01.2024 - 02.2024

High School Graduate -

Sacred Heart Catholic High School
11.2023 - 06.2026
Abdul Rafay