Abdul Nadeem Mohammed
Burlington
Summary
Accomplished Fulfillment Operations Coordinator and Store Manager with a proven track record at IKEA for enhancing operational efficiency and team performance. Expert in logistics coordination and process improvement, leveraging advanced Excel and Power BI skills alongside exceptional leadership and communication abilities to drive sustainable growth and exceed sales targets.
Overview
6
6
years of professional experience
Work History
Fulfillment Operations Co-Ordinator
IKEA
Burlington
12.2023 - Current
- Assisted with the organization and execution of operational processes.
- Evaluated and improved existing operational systems and procedures.
- Ensured compliance with organizational policies, regulations, and standards.
- Developed strategies for streamlining workflow processes.
- Managed communications between departments to ensure efficient operations.
- Analyzed data to identify areas of improvement within the business.
- Coordinated daily operations activities and assigned tasks to staff members.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
Store Manager
VIP Vape
Cambridge
07.2021 - Current
- Oversee daily store operations, including opening and closing procedures
- Monitor the cleanliness, organization, and visual appeal of the store
- Ensure all equipment is functioning properly and arrange for repairs as needed
- Develop and implement operational strategies to improve efficiency
- Drive sales by setting targets and coaching employees on sales techniques
- Maintain an in-depth knowledge of vaping products, trends, and customer preferences
- Handle escalated customer complaints or complex inquiries to ensure resolution
- Create a welcoming and informative shopping experience for customers
- Track daily, weekly, and monthly sales to assess store performance
- Prepare and submit financial reports to upper management as required
- Manage cash handling, ensure accurate register balances, and oversee deposits
- Work on achieving revenue and profitability targets
Store Supervisor
Vip Vape
Kitchener
03.2019 - 04.2020
- Manage day-to-day store operations, including opening and closing procedures
- Ensure the store is clean, organized, and visually appealing
- Monitor inventory levels and coordinate with suppliers to restock products
- Provide exceptional customer service and ensure staff does the same
- Assist customers with product knowledge, recommendations, and troubleshooting
- Recruit, train, and supervise store employees
- Schedule and delegate tasks to staff to ensure efficient operations
- Motivate and mentor employees to meet sales goals and maintain high morale
- Monitor daily sales and manage cash handling procedures
- Prepare and submit sales reports to upper management
- Work on achieving and exceeding sales targets and profitability goals
Education
Project Management -
Conestoga College
Bachelor of Information Technology -
JNT University
Skills
- Tech Savvy
- Analytical and results-driven
- Process improvement and efficiency enhancement
- Sustainability-focused
- Team collaboration and independent work
- Strong interpersonal and communication skills
- Attention to detail and multi-tasking
- Customer needs and expectations understanding
- Advanced Excel
- Power BI proficiency
- Leadership and Team Management
- Customer Service Excellence
- Product Knowledge
- Process implementation
- Logistics coordination
- Organizational Skills
- Regulatory Awareness
Awards
- Outstanding Performance Award, Recognized for consistently achieving the highest goods availability and lowest total cost in the region.
- Exceptional Contributions Award, Awarded for exceptional contributions to range administration and operational supply management.
- Teamwork Award, Honored for outstanding teamwork and collaboration with the commercial team and Retail Supply Integration department.
- Innovation Award, Commended for innovative approaches to forecasting and ordering, significantly improving replenishment processes.
Key Skills And Qualifications
- Leadership and Team Management: Proven ability to lead, mentor, and motivate a team.
- Customer Service Excellence: Strong interpersonal and problem-solving skills to handle customer needs.
- Sales Acumen: Experience in retail sales and meeting revenue targets.
- Product Knowledge: Familiarity with vaping products, safety practices, and trends.
- Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
- Regulatory Awareness: Understanding of laws and regulations regarding vaping products.
- Tech Savvy: Proficiency in POS systems, inventory management software, and online marketing tools.
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Accomplishments
- Awarded 'Co-Worker of the Year' in both 2021 and 2022
- Successfully led the transition from Square to Shopify, implementing an improved online platform to better meet our retail needs.
- Successfully executed multiple projects across various phases of my journey, driving growth and efficiency."
- Exceptional punctuality, strong work ethic, and a keen sense of urgency.
- Tech-savvy and known for quickly mastering complex applications with minimal guidance
Timeline
Fulfillment Operations Co-Ordinator
IKEA
12.2023 - Current
Store Manager
VIP Vape
07.2021 - Current
Store Supervisor
Vip Vape
03.2019 - 04.2020
Project Management -
Conestoga College
Bachelor of Information Technology -
JNT University
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