ABDUL MOHAMMED
Regina,Canada
Summary
Customer-focused professional with 10 years of experience in billing and customer service operations, serving as a dependable point of contact for client inquiries. Proven ability to resolve billing and customer issues with precision, efficiency, and a high level of professionalism.
Overview
14
14
years of professional experience
Work History
Accounting Services Representative
Exp Realty
12.2023 - Current
- Provide exceptional customer service in all interactions, both over the phone and via email
- Communicate directly with billing agents to answer questions, provide clarification, and resolve issues related to invoices or account statements
- Review billing records to ensure accuracy and compliance with organizational and financial standards
- Collaborate with internal accounting and finance teams to investigate discrepancies and deliver timely solutions
- Maintain detailed records of client interactions, billing adjustments, and resolutions
- Proactively follow up with agents to ensure satisfaction and understanding of billing processes
- Identify recurring issues and recommend improvements to streamline billing workflows or documentation
Administrative Support Specialist
Loblaw Warehouse
07.2018 - 12.2023
- Distribution management, Invoice Development, Inventory Management Software (C3, WMS)
- Collaborated in timely processing of billing and accounts receivables.
- Developed and implemented organizational systems to streamline daily operations.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Front Desk Customer Service Representative
Hairafik
06.2015 - 06.2018
- Greet customers, visitors, or guests warmly and professionally upon arrival
- Answer phone calls, respond to emails, and provide accurate information about products, services, or policies
- Handle customer inquiries, concerns, or complaints promptly and effectively
- Check in and check out customers or clients, ensuring a smooth and efficient process
- Maintain a clean, organized, and welcoming front desk or reception area
- Schedule appointments or meetings as needed
- Collaborate with other departments to resolve customer issues or direct them to the appropriate personnel
- Maintain confidentiality and professionalism in all interactions
- Record and update customer information accurately when needed
Customer Service Associate
GEXEL INTERNATIONAL
05.2014 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Clerk
Columbia International College
01.2012 - 04.2013
- Responsible for coordinating office activities and operations, Creating and updating records and databases
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Diploma In Business Administration, - Accounting And Finance
UNIVERSITY OF REGINA
12.2021
Skills
- Tech-Savvy
- Team Collaboration
- Travel Arrangements Coordination
- Office Inventory Management
- Microsoft Excel (Office 360)
- Office Administration
- Filing
- Data Collection
References
Reference available on Request
Timeline
Accounting Services Representative
Exp Realty
12.2023 - Current
Administrative Support Specialist
Loblaw Warehouse
07.2018 - 12.2023
Front Desk Customer Service Representative
Hairafik
06.2015 - 06.2018
Customer Service Associate
GEXEL INTERNATIONAL
05.2014 - 05.2015
Clerk
Columbia International College
01.2012 - 04.2013
Diploma In Business Administration, - Accounting And Finance
UNIVERSITY OF REGINA
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