ABDUL M
Cognizant
Ottawa,ON
2
Languages
1
Certification
4
years of professional experience
Infrastructure Operations Engineer with 4 years of Canadian experience supporting enterprise networks, hosting environments, and data center operations. Skilled in monitoring infrastructure performance, resolving moderately complex network issues, performing protocol analysis, and managing incidents across routers, switches, servers, and communication circuits. Strong background in hardware/software deployment, disaster recovery support, automation scripting, and collaborating with vendors and internal teams to maintain secure, high‑availability environments. Known for clear communication, independent problem‑solving, and reliable execution in distributed technical environments. Available to Re-locate
Work History
Data Center Technic(Full-Time)
1 Year 2 Months- Monitored infrastructure performance and responded to network and hosting alerts.
- Troubleshot server hardware, connectivity issues, and infrastructure faults.
- Performed protocol analysis to sustain proper communication between network devices.
- Responded to P1/P2 incidents, documented findings, and escalated when required.
- Supported virtualization environments including VM provisioning and lifecycle tasks.
- Installed fiber/copper cabling and followed detailed build sheets and SOPs.
- Maintained asset tracking, labeling, and configuration documentation.
- Assisted with infrastructure upgrades, lab testing, and deployment activities.
IT Support Engineer Part-Time
1 Year 6 Months- Diagnosed and resolved moderately complex endpoint and hosting issues.
- Performed system deployment, patching, configuration, and troubleshooting.
- Installed and supported hardware, printers, and network-connected devices.
- Managed user access, connectivity issues, and service requests.
- Assisted with automation tasks using PowerShell scripting.
- Provided on-site support for network device installation and connectivity verification.
- Supported backup and disaster recovery activities.
Field Technician (Smart Hands / IT Support)PT
2 Years 6 Months- Installed and configured servers, switches, storage, and network devices.
- Performed structured cabling (Cat5e/6/6A, fiber), fiber patching, and cable dressing.
- Conducted hardware troubleshooting and replacement in live environments.
- Supported data center migration, rollout, and infrastructure upgrade projects.
- Ensured compliance with data center standards and physical access procedures.
- Completed equipment labeling, inventory updates, and rack organization.
Education
Ontario Graduate Certificate - Network Security Architecture
Ontario Graduate certificate - Project Management
Bachelor of Science - Computer Science
Skills
Infrastructure Monitoring: Network traffic analysis
performance alerts
uptime tracking
Network Troubleshooting: Routers
switches
servers
circuits
wireless connectivity
Incident Management: Categorization
escalation
root cause analysis
resolution
Protocol Analysis: Connectivity diagnostics
packet flow verification
Configuration & Deployment: Servers
switches
endpoints
hosting components
Backup & Disaster Recovery: Data integrity
failover support
recovery procedures
Automation & Scripting: PowerShell (basic)
task automation
Documentation: Incident reports
SOPs
KB articles
performance trends
Collaboration: Vendors
service providers
infrastructure teams
Security: Anti‑virus
encryption
endpoint remediation
access control
Tools: ITSM ticketing systems
Windows Server
Active Directory
VPN (AnyConnect
Fortinet)
SCCM (familiarity)
LANGUAGES
English
Advanced
Certification
- CompTIA A+
- CompTIA Security+
- CCNA (Networking Fundamentals)
- Microsoft Windows Server Administration
- Cisco Network Support & Security Training
- Dell Foundation 2023
Timeline
Data Center Technic(Full-Time)
Cognizant
09.2025 - CurrentRead More
IT Support Engineer Part-Time
Avaso Technology Solutions
02.2024 - 08.2025Read More
Field Technician (Smart Hands / IT Support)PT
Field Nation
02.2023 - 08.2025Read More
Babcock University
Bachelor of Science from Computer Science
Read More
Fanshawe College
Ontario Graduate certificate from Project Management
Read More
Fanshawe College
Ontario Graduate Certificate from Network Security Architecture
Read More