Summary
Overview
Work History
Education
Skills
Timeline

Abdul Lateef

Calgary,Alberta

Summary

My Objective is to work for a strong and dedicated team, that focuses of Customer satisfaction and retention, through exceptional Service. My years of Customer Service Relations will be my Greatest Asset to your team. Thank you for taking a look at my Resume, and hope to talk to you soon.

Overview

7
7
years of professional experience

Work History

Sales Representative

Yellow Pages Digital and Media Solutions
Calgary, AB
07.2016 - 03.2017
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Customer Service Representative

Vivint
Calgary, AB
01.2017 - 07.2019
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Security Guard

Garda Security
Calgary, AB
03.2020 - 02.2023
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to emergency situations to assess and deflect issues.

Education

Legal Assistant Diploma - Legal Assistance

Bow-Valley College
05.2022

Skills

    Skills and Abilities

  • Microsoft Word, Outlook, Excel, and other forms of computer software
  • Proficient in analytical skills
  • Ability to cope in a challenging environment
  • Flexible and adaptable to outgoing change
  • Creative thinking and problem-solving abilities
  • Proven organizational and time management abilities
  • Adaptive learner and ability to work under pressure
  • Active Listening
  • Report Preparation
  • Microsoft Word
  • Account Management
  • Microsoft Excel
  • Microsoft PowerPoint
  • Sales Expertise
  • Customer Relations
  • Critical Thinking
  • Call Center Operations
  • Lead Generation
  • Product Promotion

Timeline

Security Guard - Garda Security
03.2020 - 02.2023
Customer Service Representative - Vivint
01.2017 - 07.2019
Sales Representative - Yellow Pages Digital and Media Solutions
07.2016 - 03.2017
Bow-Valley College - Legal Assistant Diploma, Legal Assistance

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Abdul Lateef